MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Software
Register FAQ Members List Calendar Casino Mark Forums Read

Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


Reply
 
Thread Tools Display Modes
  #1  
Old 02-08-09, 15:27
semiartificial semiartificial is offline
Private First Class
 
Join Date: Dec 2008
Posts: 48
Thanks: 38
Thanked 1 Time in 1 Post
Default Internet Explorer problem following Hard disk problem

First of all, please excuse me, I'm very non-technical.

Some basic details of the set up:
- Windows XP Professional Version 2002 Service Pack 2
- Internet Explorer Version 7
- Laptop: Compaq N620C 1.4GHz, 512Mb RAM

The machine is an ex-company laptop, which a colleague rebuilt.
I have no XP discs etc.

When he had done it, he mentioned that the hard disk was making noises, consistent with possible failure.
A crash followed about two months later, BSOD, but I managed to search for the error code and follow advice to get it going (via disk checking/fixing, my memory is vague and I didn't keep the details). This happened again, and a third time.

On the third time, I subsequently found that Internet Explorer would open, and show the first page of the chosen site, but if I clicked in any links in the page it reported that it "has encountered a problem and needs to close".
If I click on the link, the dialog box states:

Error signature
Appname:: iexplore.exe
Appver: 7.0.6000.16512
ModName: unknown
ModVer: 0.0.0.0
Offset: 00000001

Clicking on further details provides a huge amount of data, starting:

Exception information
Code: 0xc0000005

Other software on the machine still seems to work and, contrary to my expectations, the hard drive hasn't failed now for a few months.

If working properly, the machine would be very useful for my son to use, for homework etc.
My colleague works elsewhere now, so I can't ask him to help.
Given I have no discs, what are the possibilities/options for fixing it?

For example (and I hestitate to say this), would downloading IE7 and copy/pasting iexplore.exe into my setup work? (or cause more problems!)

Thanks.
Reply With Quote
Sponsored links
  #2  
Old 02-08-09, 15:55
dlb's Avatar
dlb dlb is offline
Major Geek
 
Join Date: Sep 2007
Posts: 8,568
Thanks: 422
Thanked 867 Times in 737 Posts
Default Re: Internet Explorer problem following Hard disk problem

Try using a different browser like Opera or Firefox and see if they work. If you can surf OK using either of those, then we know the hardware is OK, and that the problem is exclusive to IE. Go to Add/Remove Programs and see if IE7 is listed (it will probably be listed towards the bottom of the list as "Windows Internet Explorer 7"). If it's listed, uninstall it and Windows will revert back to IE6 without losing any favorites or other web settings. If IE6 seems to work OK, then you can either just leave it working, or re-install IE7 by downloading it from this link.
Good luck!

Reply With Quote
  #3  
Old 02-08-09, 17:02
semiartificial semiartificial is offline
Private First Class
 
Join Date: Dec 2008
Posts: 48
Thanks: 38
Thanked 1 Time in 1 Post
Default Re: Internet Explorer problem following Hard disk problem

Firefox worked fine.

I uninstalled IE7 and IE6 was fine.

I'm currently re-installing IE7

Absolutely brilliant advice, thank you so much!!!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
External Hard Disk problem Boon Hardware 11 07-07-08 20:15
Windows Hard Disk Problem leadster618 Hardware 4 12-21-06 20:02
Hard disk assignment problem rman0099 Hardware 6 05-09-06 23:15
Hard Disk problem bettrave Hardware 15 10-26-04 22:14
Hard Disk Problem 2eq Hardware 7 09-30-04 12:50


All times are GMT -5. The time now is 08:43.


MajorGeeks.Com Home Page
| Admin Tools | All In One | Anti-Spyware | Anti-Virus | Appearance | Backup | Benchmarking | BIOS | Browsers | Covert Ops |
Data Recovery | Diagnostics | Drive Cleaners | Drive Utilities | Drivers | Driver Tools Ergonomics | Firewalls | Games | Game Tweaks | Graphics | Input Devices | Internet Tools | Macintosh | Mail Utilities | Memory | Messaging | Monitoring | Microsoft | Multimedia | Networking | Office Tools | Process Management | Processor | Registry | Security | System Info | Toys | Video | Miscellaneous
|
Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger