Need to delete locked user account

My 13 yr old daughter blocked me out....1500 dollars later I'm trying to delete her user account. The computer...me as administrator...will not let me..it freezes.. she apparently has her own Paypal account and charged ANOTHER 500 to my phone account. We will be homeless (again...last year, until I found a job we were.)...I tried deleting her account...I can't...HELP.....someone!!!! She has somehow figured out different passwords...3 on each of our 3 computers (different ones for each computer...courtesy of me) Is she just good or there a program I should be looking for???

 

Start computer in safe mode and logon as Administrator. Goto control panel and user account and remove all other accounts.

 

As HWMSH says boot into safe mode, log into the administrator account (should just be called aministrator - can only be seen in the user list during safemode) and if the computer was set up with default settings it may not have a password.
Once in there remove the accounts, set a password on the account you are in and change the password on your standard account.

Please get back to us with any questions or further problems.

I strongly suggest some security put in place to prevent your daughter from causing you any more greif on the computer. Feel free to PM me if you need assistance.

 

One thing you surely need to do is to set up any/all accounts to which she has access as limited accounts. That way she won't have admin privileges and can't affect your account.

Just curious, how does a minor have a PayPal account? They couldn't get a credit card. They can't get a bank account on their own; it would have to be a joint account with a parent or guardian. If PayPal set up an account for her without your knowledge or permission, you might have a claim against them.

 

I am not sure how it happened, according to Paypal, she tried and failed using fake names etc twice, she finally succeeded. Now my phone bill is (er...WAS)being charged a few hundred, now suspended. I think she has a program that captures passwords, How els could she figure out 3 different ones on 3 different computers? I actually have the other towers in my trunk, afraid to let her at them, I take the modem with me everyday for this one. Finally, Read me first is done. Tring to delete her account, how does one log on in safe mode?

 

I still can't delete her account. I've done the whole red me first and cleaning my XP, as asked a few ago, I would like to know how to log on in safe mode (I have no idea what it is) I have changed all the passwords, but still can't delete the account. Thanks to all!

 

I logged in in safe mode. The only accounts listed there are myself, administrator, and guest

In normal mode, myself and one for each of my daughters. Any ideas on why?

Also I can't seem to figure out how to post logs to malware forum.

Thanks, all.

 

Is this how you attach logs?

Thanks.