"No sound device" after reformatting xp

[fookmilk]

I recently reformatted my pc and now i have no sound. When i try to adjust the volume in the control panel it says "no sound device" and all of the boxes are grey. I've tried downloading drivers, even ones recommended by Dell and nothing has worked. I checked my device manager and it is saying that everything is fine in the audio section. Although in the section entitled "other devices" i have yellow ?'s for the following: ethernet controller, PCI device, and SM Bus controller, none of which i understand or how it relates to my sound not working.

I have a Dell DXP061 and am running win xp home edition 5.1.2600 (winxp retail)

Any help would be great and if you need any more info let me know.
thanks a bunch

[DavidGP]

Hi

Cheers for the info given helps alot and the missing SMBUS in other alerts me to a missing chipset driver as these are crucial to other devices working.

So at Dell install the Chipset driver listed for your PC.


Would help find the driver and link to it right now but the DXP061 reference is the motherboard and not the model of Dell, with the model its easy to find the right drivers, but usual suspects to using the DXP061 motherboard are Dimension 9200/XPS 410, so in Dell normally offering Intel CPUs the Chipset you will need is this one HERE

Install that Chipset then reboot and then if your XP version is RTM, SP1, SP2 then install the UAA audio driver, if you have XP Sp3 then its built in, followed by the audio driver for your model Dell.

As ethernet is missing also look in the Network list of drivers and install the one for your model.



If you're a bit stumped as to what hardware and drivers are needed for your model Dell as they do list 2 or 3 different audio and network drivers at times do post the actual model of Dell you have or follow the below guide and attach the log.

To find this info you can use the likes of Everest to find this info, at times a summary log of your PC can help, to do this

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose All Pages > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)



Then attach your log to your next post as per these instructions HOW TO: Attach Items To Your Post

[fookmilk]

thanks for the help. i installed the chipset and it took care of the SMBUS but i do need help with the hardware and drivers ( i know i'm pretty clueless when it comes to this) my dell is a XPS/Dimension 410/9200. i really appreciate your help.

[dlb]

As Halo suggested above, please attach an Everest report to a future post. All the info needed is in Halo's post above.

[DavidGP]

Hi

Drivers are here for that system, but we will need the Everest log to tell what hardware you have installed as looking at the hardware that that model comes with there are variences in some devices, so need to knwo whats installed to offer you the right ones.

[fookmilk]

Originally Posted by fookmilk

thanks for the help. i installed the chipset and it took care of the SMBUS but i do need help with the hardware and drivers ( i know i'm pretty clueless when it comes to this) my dell is a XPS/Dimension 410/9200. i really appreciate your help.

here you go

[DavidGP]

Hi

Cheers for the log, the following drivers are the ones you need


Audio
ftp://ftp.us.dell.com/audio/R124105.EXE

Ethernet
ftp://ftp.us.dell.com/network/R171870.EXE



Video
http://majorgeeks.com/Nvidia_Forcewa...003_d5934.html


Let us know how you get on and what devices are missing still, the PCI one could well be the Conexant D850 56K V.9X PCI DF Modem ULD under Communicatiosn heading or the WiFi keyboard and Mouse bundle.

[fookmilk]

holy mackeral that worked perfectly. thank you so much, i appreciate you taking the time to help me out.

[DavidGP]

Hi fookmilk

No problems, glad all worked out ok and cheers for posting back that all worked well.