Windows Updates will not run in Vista

zakiya · Sep 14, 2009

Hello,

This is a Dell Inspiron 1525 laptop that is running Vista Home edition 32 bit. It was infected with Spyware however I have run all the READ RUN ME FIRST under the malware removal and have attached the logs to this post.

My problem now is that the antivirus has stopped updating so I uninstalled it. Now I can not reinstall any virus software. Also I can not do any windows updates and I get the error message that says "Windows could not search for new updates. Error(s) found: Code 80072efd Windows update encountered an unknown error."

Please let me know what steps I need to take to allow the machine to run windows updates as well as reinstall antivirus software.

I could only load four files so I am not sure how to post the last log.

Thanks

TimW · Sep 19, 2009

We still need the log from running the C:\MGTools.exe --> C:\MGLogs.zip

zakiya · Sep 19, 2009

Here is the file you are missing. In my last line I wrote that it only allowed me 4 files I was not sure how to add the fifth and I did not want to post another reply because I thought it might "bump it" But here you go.

Thanks

TimW · Sep 24, 2009

I appears as though the scans took care of the malware. Your logs are clean. Any other issues should be addressed in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore ato create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

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Windows Updates will not run in Vista

zakiya Private E-2

Attached Files:

ComboFix.txt

SASlog.txt

rrlog.txt

mbam-log-2009-09-11 (20-54-43).txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

zakiya Private E-2

Attached Files:

MGlogs.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Log in or Sign up

Windows Updates will not run in Vista

zakiya Private E-2

Attached Files:

ComboFix.txt

SASlog.txt

rrlog.txt

mbam-log-2009-09-11 (20-54-43).txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

zakiya Private E-2

Attached Files:

MGlogs.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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