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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 09-27-09, 10:40
radioman49 radioman49 is offline
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Default Maybe infected with this Trojan.Win32.Crot but not sure - please help!

My computer won't allow me to install any antispyware/malware programs (e.g. spybot search and destroy, adaware, hijackthis and windows defender etc.) So need some help and advice please. It would be much appreciated! System also seems slower than normal perhaps.

Many thanks

Michael

Nottingham - UK

Last edited by TimW; 10-02-09 at 14:02.. Reason: Removed inline log.
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  #2  
Old 10-02-09, 14:03
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TimW TimW is offline
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Default Re: Maybe infected with this Trojan.Win32.Crot but not sure - please help!

Welcome to Major Geeks!

Please try doing the below:

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


Now download and Run exeHelper
  • Please download exeHelper to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Then try running these instructions: Using MGtools


Attach the below logs when finished with all of the above:
  • C:\avplog.txt - from AVPfind
  • log.txt - from exeHelper
  • C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
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  #3  
Old 10-04-09, 13:06
radioman49 radioman49 is offline
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Default Re: Maybe infected with this Trojan.Win32.Crot but not sure - please help!

Hi there,

I followed your instructions and did everything virtually, apart from the MGtools. I tried to run this programme and then had a registry editor error: cannot export C:\MGTools\temp\xrkey01.txt: error opening the file. There may be a disk or file system error. When I clicked 'OK' to that you get another reg error: cannot export C:\MGTools\temp\xrkey04.txt: error opening the file. Then anther similar error: cannot export C:\MGTools\temp\xrkey05.txt: error opening the file. Followed by another: cannot export C:\MGTools\temp\xrkey06.txt: error opening the file. Keeps coming back with similar errors too many to mention.

AVPfind.bat is below and exeHelper log - not sure how to attach them using this facility as there don't apprear to be a button etc. I also did the scan using: http://www.superantispyware.com/onlinescan.html

It found adaware tracking cookies found 416 items and browser higjacker deskbar 5 items - I removed these and then rebooted.

Thanks for your help BTW.

Michael

radioman49

Nottingham - UK

******************************************************************************
* AVPFind.bat - (c) 09/01/2009 By Chaslang *
* *
* Helps to identify potential AntiVirus Pro infected system DLL files and *
* and poosible replacement files to use during cleanup. *
******************************************************************************

Windows OS is

Microsoft Windows XP [Version 5.1.2600]

============= Finding copies of eventlog.dll =================================
"C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll" 55808 27/07/2007 13:00
"C:\WINDOWS\ServicePackFiles\i386\eventlog.dll" 56320 14/04/2008 01:11
"C:\WINDOWS\system32\eventlog.dll" 56320 14/04/2008 01:11
"C:\WINDOWS\system32\dllcache\eventlog.dll" 56320 14/04/2008 01:11

============= Finding copies of netlogon.dll =================================
"C:\WINDOWS\$NtServicePackUninstall$\netlogon.dll" 407040 27/07/2007 13:00
"C:\WINDOWS\ServicePackFiles\i386\netlogon.dll" 407040 14/04/2008 01:12
"C:\WINDOWS\system32\netlogon.dll" 407040 14/04/2008 01:12

============= Finding copies of scecli.dll =================================
"C:\WINDOWS\$NtServicePackUninstall$\scecli.dll" 180224 27/07/2007 13:00
"C:\WINDOWS\ServicePackFiles\i386\scecli.dll" 181248 14/04/2008 01:12
"C:\WINDOWS\system32\scecli.dll" 181248 14/04/2008 01:12

******************************************************************************


exeHelper by Raktor - 09
Build 20090925
Run at 17:01:53 on 10/04/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--
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  #4  
Old 10-09-09, 15:45
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Default Re: Maybe infected with this Trojan.Win32.Crot but not sure - please help!

Please refer to this:
HOW TO: Attach Items To Your Post

Please try to follow these instructions and attach the logs that you can generate:
READ & RUN ME FIRST. Malware Removal Guide
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