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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 01-27-10, 11:24
mischelle_99 mischelle_99 is offline
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Default Missing desktop- not able to complete run me first

I am running Vista and am unable to see desktop after logging in (in both normal and safe mode). It is just a black screen with a cursor (not a blinking line). Sometimes there is a spyware alert window that says that there is a Worm.Win32.NetSky detected. How am I supposed to perform the read me first steps if I can't access anything?

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-Mischelle
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Old 01-28-10, 15:06
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Default Re: Missing desktop- not able to complete run me first

Can you access task manager? ( Control/alt/delete) Can you download the tools to a different computer and put them on either cd or thumb drive?
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Old 01-31-10, 16:23
mischelle_99 mischelle_99 is offline
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Exclamation Re: Missing desktop- not able to complete run me first

No... I was not able to access task manager previously.

Update All of a sudden I am able to log in today and my desktop is mysteriously there. No one has touched this computer. I will perform all the steps in the "read me first" section. I am posting my Hijack this now just in case I am unable to later.
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File Type: txt 1-31-10 hjt scan.txt (10.3 KB, 2 views)
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Old 02-01-10, 14:42
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Default Re: Missing desktop- not able to complete run me first

I will be here when you can get the logs attached.
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Old 02-02-10, 00:23
mischelle_99 mischelle_99 is offline
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Default Re: Missing desktop- not able to complete run me first

I think I have it all fixed now. Thanks
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Old 02-03-10, 14:22
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Default Re: Missing desktop- not able to complete run me first

You are welcome. If you find you still have malware issues, please finish the instructions and attach the requested logs.
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