MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Hardware
Register FAQ Members List Calendar Casino Mark Forums Read

Hardware Hardware like hard drives, motherboards, video cards, printers, CD-ROMs, etc.


Closed Thread
 
Thread Tools Display Modes
  #1  
Old 02-27-10, 17:46
bsa492 bsa492 is offline
Private E-2
 
Join Date: Jan 2009
Posts: 21
Thanks: 10
Thanked 1 Time in 1 Post
Default hard disk locked, enter user password

Have HP 2133 netbook with 4GB solid state SATA drive, 512 MB RAM, running SUSE Linux. Was running fine, but failed to boot to Linux a few days ago. The monitor shows the following at the time of failure...

--------------------------------------------
AMIBIOS(C) 2006 American Megatrends, Inc.
BIOS Date: 04/02/08 09:56:47 Ver: 08.00.14
CPU : VIA C7-M Processor 100MHz
Speed : 1.00 GHz

BIOS Ver: F.02 EC Ver: 07:11
F10 = ROM Based Setup
Press F12 if you want to boot from the network
F9 = Boot Device Menu
Press F9 to boot from the Restore Partition
Initializing USB Controllers .. Done.
448MB + 64MB

Auto-Detecting 3rd Master..IDE Hard Disk
3rd Master : SMI MODEL 20080308
Ultra DMA Mode-4, S.M.A.R.T. Capable and Status OK
Hard Disk locked, enter user password:
----------------------------------------

There has not been a password on the hard drive and the BIOS password screen indicates none present. No power-on password set. No strangers or pranksters have had access to the netbook.

We have tried all of the master passwords, as found on web sites across the web.

We have removed the hard drive and reseated the connections.

We have tried to boot the system from an external USB CD drive (no internal drives on this box), with UBCD4WIN. Windows appears to boot, but fails (BSOD) with a hard drive error (0x7D).

Removed the hard drive and installed it in a USB case. Tried to add it to a Windows XP system, but Windows could not find the drive (remember it is a Linux boot disk). Tried to reboot the Windows system with this USB drive plugged in, but the Windows system would not POST.

Are currently considering replacement of the solid state hard drive with new SATA 2.5" 40GB drive, but some information I have read indicates that when this condition has been reached, there is a risk that a new drive may become "locked", too, due to residual in the BIOS.

Looking for ways to determine if the drive can be salvaged or, if the drive is junk, whether it is safe to try installing a new SATA drive and reloading an OS.

Suggestions?

Thanks, much.

Dan
Sponsored links
  #2  
Old 02-27-10, 19:10
pclover's Avatar
pclover pclover is offline
Major Geek
 
Join Date: Nov 2006
Location: Santa Cruz,California
Posts: 1,929
Thanks: 11
Thanked 161 Times in 159 Posts
Default Re: hard disk locked, enter user password

I would pull the CMOS battery out for 30 seconds and then put it back in to try and clear the password.
__________________
No Comments...
  #3  
Old 02-27-10, 20:26
plodr's Avatar
plodr plodr is offline
Major Geek Extraordinaire
 
Join Date: Sep 2007
Location: at my computer
Posts: 14,504
Thanks: 209
Thanked 2,643 Times in 2,447 Posts
Default Re: hard disk locked, enter user password

Doesn't this look strange to you?
Quote:
Auto-Detecting 3rd Master..IDE Hard Disk
Your netbook only has one hard drive, a 4GB ssd, which is SATA.
__________________
7" ASUS eeepc lubuntu 14.04
Aspire V5 7 HomePremium
  #4  
Old 02-27-10, 20:51
bsa492 bsa492 is offline
Private E-2
 
Join Date: Jan 2009
Posts: 21
Thanks: 10
Thanked 1 Time in 1 Post
Default Re: hard disk locked, enter user password

Quote:
Originally Posted by plodr View Post
Doesn't this look strange to you?

Your netbook only has one hard drive, a 4GB ssd, which is SATA.
I actually intended to highlight that fact, but I was rushed to leave the house and forgot that point. Yes, there are 2 points that I don't understand in this: 1) as you say, the hard drive is SATA; I don't know that there are any IDE devices on-board (or even an IDE header on the system board); and 2) there is only one (1) hard drive, yet it says 3rd master.

For this boot, there are no USB devices plugged in, either. Any ideas as to what it is trying to tell us?
  #5  
Old 02-27-10, 21:27
satrow's Avatar
satrow satrow is offline
Major Geek Extraordinaire
 
Join Date: Oct 2008
Location: Waimoana
Posts: 5,251
Thanks: 502
Thanked 1,231 Times in 1,114 Posts
Default Re: hard disk locked, enter user password

The "SATA" drive may be a misnomer if it's anything like the 8GB in my Acer netbook , mine is a 1.8" IDE ZIF connected drive, some may then be connected via a SATA or USB adapter, others may have a mini PCie connector.

This is the SATA connector for the HP, nearside connects to the 'board, farside to the NAND/SSD drive. More details may be available by perusing this HPminiguide or similar sites.
Sponsored links
  #6  
Old 02-28-10, 02:24
bsa492 bsa492 is offline
Private E-2
 
Join Date: Jan 2009
Posts: 21
Thanks: 10
Thanked 1 Time in 1 Post
Default Re: hard disk locked, enter user password

Quote:
Originally Posted by pclover View Post
I would pull the CMOS battery out for 30 seconds and then put it back in to try and clear the password.
Thanks for the suggestion, pclover. I had not tried that, yet, because I found several references that indicate the status of drive passwords are kept in a "security chip", separate from the bios settings and that disconnecting the battery would have no effect, but it's worth trying.

I removed the CMOS battery for about 10 minutes, which I will tell you is not easy on this particular box. This is an interestingly cheap system, in that the battery is not your typical "button" battery, but is one connected with a pair of wires and a "plug" type connector. The manual points out that the battery is attached to the system board with double-sided tape. As it turns out, there are lots of things taped together inside, including tape across the entire bottom of the mobo.

A perhaps more interesting point is that booting results in the same messages, but the security panel in the bios now shows:
"Notebood Hard Drive Password :Enabled".

Another reference on the web suggested that the password might be null; "just press enter". So, I tried that and the password is not null.

Also, satrow suggested that the SATA reference was a red herring.

Quote:
Originally Posted by satrow View Post
The "SATA" drive may be a misnomer if it's anything like the 8GB in my Acer netbook , mine is a 1.8" IDE ZIF connected drive, some may then be connected via a SATA or USB adapter, others may have a mini PCie connector.
Thanks for the suggestion, but it really is a SATA set of connectors on the SSD board. The HP 2133 does have a unique connector to bridge from the SSD to the system board. The connector is a mylar ribbon with both the SATA power and SATA data paths on one end and a proprietary tiny, retangular plug on the other end that fits into a socket on the mobo. I tested connecting typical SATA power and data cables from a desktop computer to the SSD board and they fit.

Thanks for the link to the miniguide site. I wasn't aware of that one. I'll browse it tomorrow to see if there are any helpful suggestions for this issue.

Does anyone have experience using a program called atapwd.exe? I found it while googling my issue. I do have a Windows desktop with a mobo that has SATA connectors, although I've never loaded the bios that supports SATA on that box. Would it be worth trying to use that system and atapwd.exe to reset the drive firmware and remove the password settings from the drive?

Thanks.

Last edited by bsa492; 02-28-10 at 02:31.. Reason: corrected part of my description and add a question.
  #7  
Old 02-28-10, 08:13
collinsl's Avatar
collinsl collinsl is offline
MajorGeeks Rather Average Moderator
 
Join Date: Feb 2009
Location: Portsmouth, UK
Posts: 2,928
Thanks: 46
Thanked 427 Times in 399 Posts
Default Re: hard disk locked, enter user password

Just FYI the #3 IDE may be a CD-ROM drive if you have one.

If the netbook is under warranty, at this point I would advise sending it back.
__________________
"Tombstone has two dance halls, a dozen gambling places and more than 20 saloons. Still, there is hope, for I know of two Bibles in town." -- Judge Wells Spicer in 1881
  #8  
Old 02-28-10, 11:31
bsa492 bsa492 is offline
Private E-2
 
Join Date: Jan 2009
Posts: 21
Thanks: 10
Thanked 1 Time in 1 Post
Default Re: hard disk locked, enter user password

Quote:
Originally Posted by collinsl View Post
Just FYI the #3 IDE may be a CD-ROM drive if you have one.

If the netbook is under warranty, at this point I would advise sending it back.
No CD or DVD drive on this unit. This is one of those REALLY small, light-weight computers. There is the tiny SSD hard drive (4 GB), 512 MB RAM, 2 USB ports, VGA port, headphone/microphone jacks, RJ45 ethernet, 802.11g wireless, a DC power jack, security slot, limited PCMCIA slot, and an SD slot. When it works, it starts up almost instantly.

Unfortunately, the warranty was short and expired 9 months ago. Kathy (the owner) tried BestBuy to get it unlocked and they told her they could send it in, but it might cost more than a replacement at about US$225.

If I had some confidence that we could just replace the SSD with a 40GB spinning disk and load an OS, I would do that. I'm just very nervous about the potential for a security chip that would lock a new HD.
Closed Thread

Tags
hard drive

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Disk Boot Failure. Insert System Disk And Press Enter epademic Hardware 3 06-22-09 10:40
Enter Primary Master HDD User password abz1nthe Software 6 06-04-09 13:22
Boot Disk Error Insert System Disk and Press Enter You Eat Poopy Software 11 12-17-08 21:37
Disk Boot Failure. Insert System Disk And Press Enter Orbital57 Hardware 2 02-20-07 03:28
disk boot failure,insert system disk and press enter rvtips Hardware 5 09-14-05 20:03


All times are GMT -5. The time now is 08:28.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


All content Copyright MajorGeeks.com source code Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger