Network and windows firewall disabled - windows XP

Hi there and welcome, I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible.

 

Don't forget when we have made some progress you're going to have to install some anti virus as currently you have none.


1. Is this a folder you created yourself?

2. Please go to Jotti's malware scan

(If more than one file needs scanned they must be done separately and logs posted for each one)

• Copy the file path in the below Code box:
  
  Code:

  c:\windows\system32\MpEngineStore\MpKsl6308076b.sys

• At the upload site, click the browse button.
• Next click Submit file
• Your file will possibly be entered into a queue which normally takes less than a minute to clear.
• This will perform a scan across multiple different virus scanning engines.
• Important: Wait for all of the scanning engines to complete.
• Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

3. Could you please get this: MpKsl6308076b.sys into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip

4. You have SpyBot Search & Destroy's TeaTimer function running. This could get in the way of any fixes I give to you so please refer to this link for how to disable it:

How to disable Spybot's TeaTimer


5. What do you know about this service that is running and it's corresponding file?

6. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
YE

FileLook::
c:\windows\system32\MpEngineStore\MpKsl6308076b.sys
c:\windows\system32\advapi32i.exe
c:\windows\system32\advapi32i.exe srv

DirLook::
c:\program files\blah~
c:\program files\Windows Service
c:\windows\system32\MpEngineStore

File::
c:\documents and settings\HLGrocott\Application Data\ofubwi.dat
c:\docume~1\ADMINI~1\LOCALS~1\Temp\YE.exe

Folder::
c:\documents and settings\All Users\Application Data\Symantec

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Adobe ARM"=-
"Adobe Reader Speed Launcher"=-
"SunJavaUpdateSched"=-
"Symantec PIF AlertEng"=-
"WireLessKeyboard"=-
"WireLessMouse"=-
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
[-HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

7. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this, also include the jotti results, the collect.zip, and answer any questions that I asked.

8. Let me know how the machine is running now.

 

Right click the below file and send to zipped file.

• Go to start > run > and type services.msc
• Once the list of services is showing please look for this service:
• MpKsl6308076b

and tell me what information is available.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
RemoteAccessERSvc

Folder::
c:\program files\Windows Service

File::
c:\windows\system32\advapi32i.exe srv 
c:\windows\system32\advapi32i.exe 

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the zipped file if successful and let me know about the service I asked about.

How is the machine running now?

 

Hmmm, well this is showing in your logs:

We can try this and I can then check logs afterwards, but I may be sending you to another forum to resolve what problems remain.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
MpKsl6308076b

File::
c:\windows\system32\MpEngineStore\MpKsl6308076b.sys

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Any better?

 

Have you tried connecting with a hard wired connection? Your logs are clean. Perhaps you can try deleting your nic card and see if it re-establishes itself on a reboot. You can also see if SAS will repair the connection if you go to preferences / repairs and scroll down to the repair the network item.

 

I didnt see anything in your logs to indicate any of your networking cards being removed.

Yes, of course, you can go to start / run / and type:
sfc /scannow

Another option is to get a wifi usb device and see if you can connect. It's just odd that both wired and wireless would both die at the same time.

You can also go to the manufacturers website and download the NIC drivers for your system and replace the old ones.

 

As Kestrel13! suggested, it may be time for you to post in the software forum for further assistance.

 

Kestrel will be pleased to hear this!! You are most welcome!! Safe surfing!

 

Yes that is good news

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!