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IOBit Software
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| Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient. |
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#1
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I have read all posts and followed the READ ME FIRST instructions, but still I am having problems with my browser being redirected. I am attaching the MGTools file. I hope that tips you off as to what is going on in my PC. I anxiously await your suggestions on how to proceed!
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#2
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Welcome to Major Geeks!
Quote:
C:\Users\Farnand Parents Only\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\SUPERAntiSpyware Scan Log - 10-28-2010 - 02-15-30.log C:\Users\Farnand Parents Only\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-2010-10-24 (01-20-39).txt C:\Users\Farnand Parents Only\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-2010-10-26 (13-53-15).txt Also do the below. Download TDSSKiller from Kaspersky to your directly onto your Desktop
Also uninstall Java(TM) SE Runtime Environment 6 and install the current version as requested in the READ & RUN ME.
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter Last edited by chaslang; 10-30-10 at 21:01.. |
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#3
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OK, I believe I have attached the scan logs you need- I ran the full scans (vs quick scans) and the Malwarebytes and SuperAntiSpyware each took two hours- so hopefully they show something of value. The only thing either found was 21 cookies on SuperAntiSpyware, so whatever is redirecting my browser isn't obvious.
I really appreciate your willingness to help with this problem. I hope you can solve the puzzle! Maureen |
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#4
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Also since there are many new infections that manage to get themselves into router hardware, if you have a router hooked up then you need to follow the instructions for your hardware and reset it to factory default settings. Normally there is a recessed push button type switch that needs to be held down for some number of seconds to do this. After resetting to factory defaults on your router, you will need to reconfigure the router for your network if you have made any changes to the default network setup.
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#5
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Well I attached the original files this time, so hopefully that will give you the information you need. I will also take care of the router on our end. I don't believe we deviated from the factory settings, but just in case I will reset it. thanks again, and let me know the next step! Maureen |
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#6
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It is not you that changes it. It is the malware. That is why it has to be reset back to factory defaults. Sometimes the a firmware update/reinstall is even necessary. After doing this to your router, reboot your PC and see if anything changes as far as the redirects are concerned.
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#7
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Just thought that was strange.... Maureen |
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#8
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#9
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Please also download MBRCheck to your desktop
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#10
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Almost forgot!! One more scan I want to get the log from.
I want to run a scan with RootKit Unhooker
Note: You may get a warning like below. It is ok, just ignore it. "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?"
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#11
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One more question I need to ask.
Please open up Windows Device Manager and see if you have this device [cmz vmkd] ![]() The name of the device may be slightly different than [cmz vmkd] If you find this, right click on it and select Disable.
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#12
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OK, so this is where I am...
1. I do not have any device in Device Manager that even remotely resembles [cmz vmkd] 2. When I try to run the RKUnhooker program I get the following error: Error loading driver, NTSTATUS code: 0xC000036B 3. The other two programs downloaded and ran what I think is successfully and I have attached their log files. thanks again for your help, Maureen Last edited by chaslang; 11-02-10 at 20:37.. Reason: Removed unnecessary quote of procedure |
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#13
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Okay now we will run Win32Kdiag via a different way which will attempt to fix some problems.
Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. "%userprofile%\desktop\win32kdiag.exe" -f -r When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#14
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I also want you to run another tool from Microsoft ( formerly SysInternals ).
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"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#15
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Quote:
Here goes... (it is a beast) Running from: C:\Users\Farnand Parents Only\Desktop\win32kdiag.exe Log file at : C:\Users\Farnand Parents Only\Desktop\Win32kDiag.txt WARNING: Could not get backup privileges! Searching 'C:\Windows'... Cannot access: C:\Windows\assembly\GAC_32\Desktop.ini [1] 2006-11-02 11:30:40 227 C:\Windows\assembly\Desktop.ini () [1] 2010-11-02 17:58:09 27648 C:\Windows\assembly\GAC_32\Desktop.ini () [1] 2010-11-02 17:58:09 37376 C:\Windows\assembly\GAC_64\Desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\Downloaded Program Files\desktop.ini () [1] 2006-09-18 17:35:48 65 C:\Windows\Fonts\desktop.ini () [1] 2006-09-18 17:43:26 2480 C:\Windows\Media\Desktop.ini () [1] 2006-09-18 17:24:26 65 C:\Windows\Offline Web Pages\desktop.ini () [1] 2008-11-28 04:50:45 145 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2008-11-28 04:50:45 145 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6JZ05IXA\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JNNCXWA1\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KMXBXXQF\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OB2YWOSJ\desktop.ini () [1] 2008-11-28 04:50:45 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini () [1] 2009-12-10 22:39:38 145 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\History\History.IE5\desktop.ini () [1] 2009-12-10 22:39:38 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5\3MOEWXQU\desktop.ini () [1] 2009-12-10 22:39:38 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5\4VFH4CT2\desktop.ini () [1] 2009-12-10 22:39:38 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2009-12-10 22:39:38 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5\TXTFZOIT\desktop.ini () [1] 2009-12-10 22:39:38 67 C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5\VS5F72KS\desktop.ini () [1] 2009-05-05 21:49:36 6 C:\Windows\ServiceProfiles\LocalService\AppData\LocalLow\desktop.ini () [1] 2006-09-18 17:27:23 438 C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\SendTo\Desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Accessibility\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance\Desktop.ini () [1] 2010-06-30 16:01:53 145 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2010-06-30 16:01:53 145 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D7Y8QX4R\desktop.ini () [1] 2010-06-30 16:01:52 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\J0QGANKM\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JNXP4CEM\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VE0PM1EJ\desktop.ini () [1] 2010-06-30 16:01:52 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini () [1] 2009-01-17 18:24:45 6 C:\Windows\ServiceProfiles\NetworkService\AppData\LocalLow\desktop.ini () [1] 2006-09-18 17:27:23 438 C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\SendTo\Desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Accessibility\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance\Desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\3868BLXO\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\4HCRJ7WB\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\K1WD427H\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\P85ATZH9\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2008-01-20 23:20:34 145 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2U9M35IT\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M5M8VNOQ\desktop.ini () [1] 2008-01-20 23:20:35 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UGFI3ED2\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UHXXFROW\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini () [1] 2006-11-02 11:30:52 6 C:\Windows\System32\config\systemprofile\AppData\LocalLow\desktop.ini () [1] 2006-11-02 11:30:39 6 C:\Windows\System32\config\systemprofile\AppData\Roaming\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\desktop.ini () [1] 2010-10-22 22:28:19 95 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\desktop.ini () [1] 2010-10-22 22:28:19 146 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\desktop.ini () [1] 2010-09-29 21:01:52 432 C:\Windows\System32\config\systemprofile\Contacts\desktop.ini () [1] 2010-10-22 22:26:03 402 C:\Windows\System32\config\systemprofile\Favorites\desktop.ini () [1] 2010-10-22 22:28:25 80 C:\Windows\System32\config\systemprofile\Favorites\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\System32\config\systemprofile\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\System32\config\systemprofile\Saved Games\desktop.ini () [1] 2010-09-29 21:01:52 278 C:\Windows\System32\config\systemprofile\Searches\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\3868BLXO\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\4HCRJ7WB\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\K1WD427H\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\P85ATZH9\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2008-01-20 23:20:34 145 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2U9M35IT\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M5M8VNOQ\desktop.ini () [1] 2008-01-20 23:20:35 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UGFI3ED2\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UHXXFROW\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini () [1] 2006-11-02 11:30:52 6 C:\Windows\SysWOW64\config\systemprofile\AppData\LocalLow\desktop.ini () [1] 2006-11-02 11:30:39 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\desktop.ini () [1] 2010-10-22 22:28:19 95 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\desktop.ini () [1] 2010-10-22 22:28:19 146 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\desktop.ini () [1] 2010-09-29 21:01:52 432 C:\Windows\SysWOW64\config\systemprofile\Contacts\desktop.ini () [1] 2010-10-22 22:26:03 402 C:\Windows\SysWOW64\config\systemprofile\Favorites\desktop.ini () [1] 2010-10-22 22:28:25 80 C:\Windows\SysWOW64\config\systemprofile\Favorites\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\SysWOW64\config\systemprofile\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\SysWOW64\config\systemprofile\Saved Games\desktop.ini () [1] 2010-09-29 21:01:52 278 C:\Windows\SysWOW64\config\systemprofile\Searches\desktop.ini () [1] 2006-09-18 17:35:48 65 C:\Windows\winsxs\amd64_microsoft-windows-fontext_31bf3856ad364e35_6.0.6001.18000_none_faa43406abfabc54\desktop.ini () [1] 2006-09-18 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C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22475_none_a04856a7901298d3\Desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.16830_none_913e5911cf724417\desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.16851_none_9129b983cf819550\desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.16890_none_90fd7989cfa2ebbd\desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.21023_none_91d59ec8e8854737\desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.21046_none_91c2ffcee892cb1e\desktop.ini () [1] 2006-09-18 17:24:04 65 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C:\Windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_4f62421805346f7d\Desktop.ini () [1] 2006-11-02 11:05:17 322 C:\Windows\winsxs\amd64_microsoft-windows-moviesamples_31bf3856ad364e35_6.0.6000.16386_none_8e83937253e03817\desktop.ini () [1] 2006-11-02 11:04:25 702 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.0.6000.16386_none_043c39ea6d9a42f6\desktop.ini () [1] 2006-11-02 11:01:45 906 C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.0.6000.16386_none_f160f6463d419c79\desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\winsxs\amd64_microsoft-windows-s..i-accessibilityuser_31bf3856ad364e35_6.0.6000.16386_none_bd2c5389c42f60bd\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..i-extrasandupgrades_31bf3856ad364e35_6.0.6000.16386_none_09e3a6f16c11592d\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-accessoriesuser_31bf3856ad364e35_6.0.6000.16386_none_7dec073dcf98212b\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-maintenanceuser_31bf3856ad364e35_6.0.6000.16386_none_5fef799411517542\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-systemtoolsuser_31bf3856ad364e35_6.0.6000.16386_none_7a9387469ef9d813\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-accessories_31bf3856ad364e35_6.0.6000.16386_none_45fef56c74dc3dfa\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-maintenance_31bf3856ad364e35_6.0.6000.16386_none_b8820d8458997423\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-systemtools_31bf3856ad364e35_6.0.6000.16386_none_d8551a2143164d12\Desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\winsxs\amd64_microsoft-windows-s..opini-accessibility_31bf3856ad364e35_6.0.6000.16386_none_3453368938bb0338\Desktop.ini () [1] 2006-09-18 17:27:23 438 C:\Windows\winsxs\amd64_microsoft-windows-s..sktopini-sendtouser_31bf3856ad364e35_6.0.6000.16386_none_622c6b094f8b1f58\Desktop.ini () [1] 2006-09-18 17:43:26 2480 C:\Windows\winsxs\amd64_microsoft-windows-shell-sounds_31bf3856ad364e35_6.0.6000.16386_none_70fa55ba70fbf789\Desktop.ini () [1] 2006-11-02 11:04:06 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.0.6001.18000_none_73d023d55cf5a71b\Desktop.ini () [1] 2006-11-02 11:04:06 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.0.6002.18005_none_75bb9ce15a177267\Desktop.ini () [1] 2006-11-02 11:04:10 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-stickynotes_31bf3856ad364e35_6.0.6000.16386_none_6ccb85afefd52f98\Desktop.ini () [1] 2006-11-02 11:04:27 183 C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.0.6000.16386_none_4f9506e3d1c509b8\desktop.ini () [1] 2006-11-02 11:02:25 645 C:\Windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_f1582d884fb532fb\Desktop.ini () [1] 2006-11-02 11:02:25 645 C:\Windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_f343a6944cd6fe47\Desktop.ini () Cannot access: C:\Windows\assembly\GAC_64\Desktop.ini [1] 2006-11-02 11:30:40 227 C:\Windows\assembly\Desktop.ini () [1] 2010-11-02 17:58:09 27648 C:\Windows\assembly\GAC_32\Desktop.ini () [1] 2010-11-02 17:58:09 37376 C:\Windows\assembly\GAC_64\Desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\Downloaded Program Files\desktop.ini () [1] 2006-09-18 17:35:48 65 C:\Windows\Fonts\desktop.ini () [1] 2006-09-18 17:43:26 2480 C:\Windows\Media\Desktop.ini () [1] 2006-09-18 17:24:26 65 C:\Windows\Offline Web Pages\desktop.ini () [1] 2008-11-28 04:50:45 145 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C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2010-06-30 16:01:53 145 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D7Y8QX4R\desktop.ini () [1] 2010-06-30 16:01:52 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\J0QGANKM\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JNXP4CEM\desktop.ini () [1] 2010-06-30 16:01:53 67 C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet 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C:\Windows\System32\config\systemprofile\AppData\LocalLow\desktop.ini () [1] 2006-11-02 11:30:39 6 C:\Windows\System32\config\systemprofile\AppData\Roaming\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\desktop.ini () [1] 2010-10-22 22:28:19 95 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\desktop.ini () [1] 2010-10-22 22:28:19 146 C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\desktop.ini () [1] 2010-09-29 21:01:52 432 C:\Windows\System32\config\systemprofile\Contacts\desktop.ini () [1] 2010-10-22 22:26:03 402 C:\Windows\System32\config\systemprofile\Favorites\desktop.ini () [1] 2010-10-22 22:28:25 80 C:\Windows\System32\config\systemprofile\Favorites\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\System32\config\systemprofile\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\System32\config\systemprofile\Saved Games\desktop.ini () [1] 2010-09-29 21:01:52 278 C:\Windows\System32\config\systemprofile\Searches\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\3868BLXO\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\4HCRJ7WB\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\K1WD427H\desktop.ini () [1] 2010-10-22 22:28:22 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Feeds Cache\P85ATZH9\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\desktop.ini () [1] 2008-01-20 23:20:34 145 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2U9M35IT\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M5M8VNOQ\desktop.ini () [1] 2008-01-20 23:20:35 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UGFI3ED2\desktop.ini () [1] 2008-01-20 23:20:34 67 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UHXXFROW\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini () [1] 2006-11-02 11:30:52 6 C:\Windows\SysWOW64\config\systemprofile\AppData\LocalLow\desktop.ini () [1] 2006-11-02 11:30:39 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\desktop.ini () [1] 2008-01-20 23:20:34 6 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\desktop.ini () [1] 2010-10-22 22:28:19 95 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\desktop.ini () [1] 2010-10-22 22:28:19 146 C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\desktop.ini () [1] 2010-09-29 21:01:52 432 C:\Windows\SysWOW64\config\systemprofile\Contacts\desktop.ini () [1] 2010-10-22 22:26:03 402 C:\Windows\SysWOW64\config\systemprofile\Favorites\desktop.ini () [1] 2010-10-22 22:28:25 80 C:\Windows\SysWOW64\config\systemprofile\Favorites\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\SysWOW64\config\systemprofile\Links\desktop.ini () [1] 2010-09-29 21:01:52 282 C:\Windows\SysWOW64\config\systemprofile\Saved Games\desktop.ini () [1] 2010-09-29 21:01:52 278 C:\Windows\SysWOW64\config\systemprofile\Searches\desktop.ini () [1] 2006-09-18 17:35:48 65 C:\Windows\winsxs\amd64_microsoft-windows-fontext_31bf3856ad364e35_6.0.6001.18000_none_faa43406abfabc54\desktop.ini () [1] 2006-09-18 17:35:48 65 C:\Windows\winsxs\amd64_microsoft-windows-fontext_31bf3856ad364e35_6.0.6002.18005_none_fc8fad12a91c87a0\desktop.ini () [1] 2006-11-02 11:02:18 629 C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16651_none_9c039c9a7c9b86cc\Desktop.ini () [1] 2006-11-02 11:02:18 629 C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6000.16721_none_9c240e447c833020\Desktop.ini () [1] 2006-11-02 11:02:18 629 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C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22213_none_a08731cf8fe3c431\Desktop.ini () [1] 2006-11-02 11:02:18 629 C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22303_none_a09203a18fdba567\Desktop.ini () [1] 2006-11-02 11:02:18 629 C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22384_none_a03c848b901b9e46\Desktop.ini () [1] 2006-11-02 11:02:18 629 C:\Windows\winsxs\amd64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.0.6002.22475_none_a04856a7901298d3\Desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.16830_none_913e5911cf724417\desktop.ini () [1] 2006-09-18 17:24:04 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-objectcontrolviewer_31bf3856ad364e35_6.0.6000.16851_none_9129b983cf819550\desktop.ini () [1] 2006-09-18 17:24:04 65 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C:\Windows\winsxs\amd64_microsoft-windows-ie-offlinefavorites_31bf3856ad364e35_6.0.6002.18005_none_bf35f7880738cd17\desktop.ini () [1] 2006-09-18 17:24:26 65 C:\Windows\winsxs\amd64_microsoft-windows-ie-offlinefavorites_31bf3856ad364e35_8.0.6001.18702_none_a035a0d61fe27228\desktop.ini () [1] 2006-11-02 11:02:11 645 C:\Windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_4d76c90c0812a431\Desktop.ini () [1] 2006-11-02 11:02:11 645 C:\Windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_4f62421805346f7d\Desktop.ini () [1] 2006-11-02 11:05:17 322 C:\Windows\winsxs\amd64_microsoft-windows-moviesamples_31bf3856ad364e35_6.0.6000.16386_none_8e83937253e03817\desktop.ini () [1] 2006-11-02 11:04:25 702 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.0.6000.16386_none_043c39ea6d9a42f6\desktop.ini () [1] 2006-11-02 11:01:45 906 C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.0.6000.16386_none_f160f6463d419c79\desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\winsxs\amd64_microsoft-windows-s..i-accessibilityuser_31bf3856ad364e35_6.0.6000.16386_none_bd2c5389c42f60bd\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..i-extrasandupgrades_31bf3856ad364e35_6.0.6000.16386_none_09e3a6f16c11592d\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-accessoriesuser_31bf3856ad364e35_6.0.6000.16386_none_7dec073dcf98212b\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-maintenanceuser_31bf3856ad364e35_6.0.6000.16386_none_5fef799411517542\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ini-systemtoolsuser_31bf3856ad364e35_6.0.6000.16386_none_7a9387469ef9d813\Desktop.ini () [1] 2006-09-18 17:27:22 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-accessories_31bf3856ad364e35_6.0.6000.16386_none_45fef56c74dc3dfa\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-maintenance_31bf3856ad364e35_6.0.6000.16386_none_b8820d8458997423\Desktop.ini () [1] 2006-09-18 17:27:23 170 C:\Windows\winsxs\amd64_microsoft-windows-s..ktopini-systemtools_31bf3856ad364e35_6.0.6000.16386_none_d8551a2143164d12\Desktop.ini () [1] 2006-09-18 17:27:22 166 C:\Windows\winsxs\amd64_microsoft-windows-s..opini-accessibility_31bf3856ad364e35_6.0.6000.16386_none_3453368938bb0338\Desktop.ini () [1] 2006-09-18 17:27:23 438 C:\Windows\winsxs\amd64_microsoft-windows-s..sktopini-sendtouser_31bf3856ad364e35_6.0.6000.16386_none_622c6b094f8b1f58\Desktop.ini () [1] 2006-09-18 17:43:26 2480 C:\Windows\winsxs\amd64_microsoft-windows-shell-sounds_31bf3856ad364e35_6.0.6000.16386_none_70fa55ba70fbf789\Desktop.ini () [1] 2006-11-02 11:04:06 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.0.6001.18000_none_73d023d55cf5a71b\Desktop.ini () [1] 2006-11-02 11:04:06 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.0.6002.18005_none_75bb9ce15a177267\Desktop.ini () [1] 2006-11-02 11:04:10 91 C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-stickynotes_31bf3856ad364e35_6.0.6000.16386_none_6ccb85afefd52f98\Desktop.ini () [1] 2006-11-02 11:04:27 183 C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.0.6000.16386_none_4f9506e3d1c509b8\desktop.ini () [1] 2006-11-02 11:02:25 645 C:\Windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_f1582d884fb532fb\Desktop.ini () [1] 2006-11-02 11:02:25 645 C:\Windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_f343a6944cd6fe47\Desktop.ini () Cannot access: C:\Windows\bthservsdp.dat [1] 2010-11-02 17:56:54 12 C:\Windows\bthservsdp.dat () [1] 2010-10-22 17:36:02 12 C:\System Volume Information\SystemRestore\FRStaging\Windows\bthservsdp.dat () Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl [1] 2010-11-02 17:58:09 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl () Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl [1] 2010-11-02 17:57:57 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl () Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl [1] 2010-11-02 17:57:57 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl () Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl [1] 2010-11-02 17:57:57 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl () Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMuroc System Trace.etl [1] 2010-11-02 17:58:12 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMuroc System Trace.etl () Finished! Let me know if that does anything for ya' ![]() thanks Maureen |
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#16
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Quote:
Chaslang, I thought I was on a roll, but when I got to the step where I typed the command in the 'Run' box.... I got nuthin'. No request to accept a license agreement.... just nuthin'. Maybe I screwed something up- but if so, I am not sure what. I created a folder in the C drive called "Junction.zip" and in that folder I saved the Junction.zip file. I opened the file and saved the file "Junction.exe" in a folder also in the C drive called "Junction.exe". Then I went to Start then Run and cut/pasted the command you had in your post. When I got nothing back, I retyped the command from scratch, but once again I got nothing. Ideas? thanks Maureen |
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#17
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No! You need to have Junction.exe directly in the the root folder of the C drive. It must be located at C:\junction.exe The command I gave you will only find junction.exe if it has been extracted from the ZIP file and only if the actual executable file is located at C:\junction.exe
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#18
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No matter what the outcome is for trying to run Junction, please continue on with the below.
Download OTL and scan.txt to your Desktop.
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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#19
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OK..... I put the Junction.exe file directly in the C drive.... this time no folder. Then I followed the path Start=> Run=> cmd /c junction -s c:\ >C:\log.txt and still nothing happened. But I did have no issues with the next step in the process and tried attaching the two log files- OTL. Txt and Extras. Txt. I got an upload error on the OTL log file- The file is huge.... 2.77M- maybe there is a file size limit on upload? Ideas? Maureen |
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#20
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Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). Then attach the below log:
__________________
"There are 10 types of people in this world. Those who understand binary and those who don't." Support Majorgeeks on Facebook: Majorgeeks Newsletter |
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