AVG Set-up ERROR

[bgssamson]

I try to install AVG free edition and its giving me en error.

AVG Setup Error
Error code: 0XE001D027
Severity Error
Error Message: This platform is not supported by this installation package. Please ensure that you have been downloading the proper correct package.
Additional Message:
Additional Message: An unexpected runtime error occured.
Context: Initialization

This is for new toshiba laptop and have Windows 7 OS.

Please help as I don't want to use internet just yet until I install AVG.

-Brian

[TimW]

Moved to the software forum. I personally would install either Avast or Avira.

[bgssamson]

I got avast before in my other pc but i like AVG (no offense) as it is very simple to use unlike Avira complicated IMO (maybe just me).

-Brian

[Caliban]

Greetings, bgssamson.

Was any other antivirus software bundled with the machine? If so, have you completely uninstalled/removed it?

[bgssamson]

Norton but I uninstall it via control panel (install/uninstall).

-Brian

[Caliban]

I suggest downloading and running the Norton Removal tool and then trying the newest version of AVG: 2011 10.0 Build 1153a3218 - if you're running a 64-bit system, use this link.

[Caliban]

You might also download and run the AVG removal tool and CCleaner before trying the AVG install.

[bgssamson]

Caliban,

I finally finish the installation

Thank you very much for all the help!

-Brian

[Caliban]

Glad you got it, and thanks for the feedback.

[joeface]

Hi I'm new to the site so my apologies if this post is in an incorrect thread. I've also had an error message when installing AVG. To preface, the PC it's on, I've been fighting virus' for several days now. The error is:

AVG Install Error: Access Denied for REGKEY\HKLM\SOFTWARE\Microsoft\Windows NT\Current Version\Windows: Creating registry key...Access Denied

I'm thinking it's the malware that's denying me, but I haven't been able to find the source. I was able to get a couple of trojans out, along w/ 2 Trojan downloaders. Any help would be much appreciated, as it may be slowly driving me nuts! Thanks Much!

[Caliban]

Greetings, joeface.

I'd strongly advise you to perform the steps listed in the Malware Forum's Read & Run Me First thread, create a new thread in that forum, and attach all requested logs to an explanatory post.

Good luck!