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Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


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Old 02-16-11, 18:40
amandajsmom amandajsmom is offline
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Default Can't shut down Windows 7 background program running

Hi,
I have Windows 7 installed on my client's laptop computer. This computer formerly belonged to my clients son, and had a previous version of Windows on it. There are 3 different logins, but I do have access to the administrator login.

When I try to shut down windows, the computer hangs on "shutting down", and then I have to manually turn it off. When I turn on the computer, I always get the 'windows did not shut down properly' screen.

Once, when an update was installed and subsquently tried to reboot the computer, I received the error 'program running in the background, force shutdown?'

I don't see any programs in the task manager, so how do I go about finding out what this program is, and turning it off?
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Old 02-16-11, 19:52
whicky1978 whicky1978 is offline
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Default Re: Can't shut down Windows 7 background program running

Without admin access, you can't change much. You can try re-installing fresh copy of windows or restoring it to factor state if it's a Dell or HP or something similar.
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Old 02-18-11, 16:04
amandajsmom amandajsmom is offline
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Default Re: Can't shut down Windows 7 background program running

Quote:
Originally Posted by amandajsmom View Post
Hi,
There are 3 different logins, but I do have access to the administrator login.
Is admin access different than access to administrator login? I can ask the client for access if it is a different thing.
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Old 02-18-11, 16:53
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Baxter Stockman Baxter Stockman is offline
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Default Re: Can't shut down Windows 7 background program running

Well if you have an account with admin rights you can technically change the password of the administrator account.
In Computer Management -> Local Users and Groups -> Right Click user and select Set Password.

As for find out what is causing the hang. Is it a 64 bit Windows 7 computer? Incompatible drivers may cause something like this.
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