MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Malware Removal
Register FAQ Members List Calendar Casino Mark Forums Read

Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


Reply
 
Thread Tools Display Modes
  #1  
Old 05-04-11, 06:11
pfairclough pfairclough is offline
Private E-2
 
Join Date: Jan 2007
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Strange virus, makes it look as if my files were deleted. Possible registry issue?

Yesterday I went to watch an episode of Pawn Stars on tvtodays.com and after two pop ups came up on my pc, windows brought 2 viruses to my attention and I clicked resolve issue.

All of a sudden one of those fake anti-virus programs came up, I don't remember the exact name, but it was something along the lines of Advanced Anti-virus Cleaner. Anyways, it wiped everything out of my computer. I know some of these fake programs will make it impossible to open programs, so usually I'd go to safe mode and open Malwarebytes from there.

My computer looked empty, no programs on the desktop or start menu or my computer. So I went into safe mode and once again ALL my files were gone except for the fake anti-virus program located on the desktop. So I reset my computer through windows to earlier that morning around 5:00am. Once it finally restarted all my desktop items were back and my windows folders as well as my program files.

Although my computer looked fine, all my personal files were gone, or at least look like their gone. My documents folders with pictures, documents, music, videos are all gone. I think it's something with my registry.

I was able to run Malwarebytes and it found 2 viruses which I removed. Still nothing. So I went to update Malwarebytes and at the end of the download it had an error and wouldn't let me, this has never happened before. I went to download the newest Malwarebytes from it's site and when it came time to install it, at the end of the installation it had an error.

So I've been running my AVG but it's not finding any viruses, just errors in my registry. Is it possible my registry to my documents is bad? I know the files are still "on" my computer because in my torrent program they are still being seeded fine.

I wanna find out whether malwarebytes got rid of the affected viruses, if it's my registry that needs help, and if I can uncover my files.

Please any help is most appreciated!!!!
Reply With Quote
Sponsored links
  #2  
Old 05-04-11, 12:33
Kestrel13!'s Avatar
Kestrel13! Kestrel13! is offline
Super Malware Fighter - Major Dilemma
 
Join Date: Apr 2007
Location: cloud cuckoo land
Posts: 27,926
Thanks: 837
Thanked 3,474 Times in 3,398 Posts
Default Re: Strange virus, makes it look as if my files were deleted. Possible registry issue

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
__________________
Have we been helpful? Did our services here at MajorGeeks save you a whole lot of cash? If you would like to bequest a small amount as a token of your appreciation, please look out for the yellow 'Donate' button on the top right of any page. Thanks!
Reply With Quote
Reply

Tags
deleted documents, fake, program, registry, virus

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Global Browser Toolbar makes registry changes over and over kjhansen56 Software 1 07-17-10 19:39
Still having trouble with this virus removal/registry/.exe files are missing? shadowsephiroth Software 2 07-13-09 14:33
Anti virus 2009 reinstalling deleted files? greybuffalo Software 8 12-23-08 20:28
pc makes noise and dies or freezes at random, what's the issue? kukush Hardware 1 09-30-07 08:39
Unknown Virus! Makes Text on Program Files Extremely Tiny. Too small to decipher. hyunq Malware Removal 1 12-30-06 07:16


All times are GMT -5. The time now is 00:01.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger