Needing help with a blue screen problem

[red442]

I'm using Windows Vista on a laptop. It will crash every once in a while with a blue screen when i use a usb port or listen to music i have the mini dumps if someone can look them over thanks.

[falconattack]

Originally Posted by red442

I'm using Windows Vista on a laptop. It will crash every once in a while with a blue screen when i use a usb port or listen to music i have the mini dumps if someone can look them over thanks.

Read this article

http://pcsupport.about.com/od/window...startvista.htm

post here the blue screen error ( for instance x0........ ) are you playing games ? How is your laptop temperature ? Download this

http://www.softpedia.com/get/System/...-Edition.shtml

and post us your temp , what is your laptop model ?

[satrow]

Hi Red - 43 dumps!?

I gave the most recent 5 a quick check, they're essentially identical so I then debugged the most recent:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000001, TimeoutCode: Timeout_SyncResumePort - Failed resuming a suspended port
Arg4: 86b0ec98, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8f2cd1df to 822e9b8d

STACK_TEXT:  
8b52fc38 8f2cd1df 000000fe 00000008 00000006 nt!KeBugCheckEx+0x1e
8b52fc54 8f2cd50e 869c2028 00000001 86b0ec98 usbhub!UsbhTrapFatalTimeout_x9f+0x28
8b52fc94 8f2d41c0 869c2028 00000102 86b0ecac usbhub!UsbhWaitEventWithTimeoutEx+0x232
8b52fcc0 8f2d4257 869c2028 86ced46c 00000004 usbhub!UsbhSyncResumePort+0xa2
8b52fce0 8f2d7ab3 86ced030 86ced46c 86ced030 usbhub!UsbhSyncResumeDeviceInternal+0x82
8b52fd10 8f2baa8a 869c2028 00000000 84c87e08 usbhub!UsbhPdoSetD0+0x1bf
8b52fd30 82429919 869c2028 87b0fdb0 8474ea48 usbhub!UsbhHubWorker+0x51
8b52fd44 822c1e22 868c2498 00000000 8474ea48 nt!IopProcessWorkItem+0x23
8b52fd7c 823f1c42 868c2498 12435289 00000000 nt!ExpWorkerThread+0xfd
8b52fdc0 8225af4e 822c1d25 00000000 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhTrapFatalTimeout_x9f+28
8f2cd1df cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhTrapFatalTimeout_x9f+28

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49e01fe2

FAILURE_BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28

BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28

Followup: MachineOwner
---------

0: kd> lmvm usbhub
start    end        module name
8f2b9000 8f2ee000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\9C123E3E318C46E591F4DEA40A1076452\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symbols\usbhub.sys\49E01FE235000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Sat Apr 11 05:43:14 2009 (49E01FE2)
    CheckSum:         000327B5
    ImageSize:        00035000
    File version:     6.0.6002.18005
    Product version:  6.0.6002.18005
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.0.6002.18005
    FileVersion:      6.0.6002.18005 (lh_sp2rtm.090410-1830)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

The finger is pointing directly to the USB subsystem, checking the Stack Text makes it look like it's a problem with resuming/waking something connected via USB.

I would think that this problem can be bypassed by checking the power-saving settings in Device Manager for all USB root hubs and disallowing them all to 'turn off this device to save power'.

However, there may be a better fix; on looking through the drivers loaded during the time of the BSOD/dump, I see that there's no evidence that Windows Update has run recently. Over the last few months, almost all dumps I've checked have listed several USB-related drivers that are very recent, ie. updated by Windows Update.

So, disconnect all USB devices temporarily and run Windows Update and install all Critical updates then scan through the Recommended updates, many of these will also be relevant to your machine. Any that mention USB, power, ACPI, reliability, etc. should be installed.

Be prepared for a possible knock-on effect from applying the patches though, there's a chance that updating Windows could mean you'll need to update 3rd party drivers or software to suit. We'll deal with that later, if it happens

[red442]

Thanks i'll start that now

[red442]

The laptop model is Advent 6552

I didn't come across any critical updates or any for usb or similar.

[satrow]

Originally Posted by red442

I didn't come across any critical updates or any for usb or similar.

The updates won't specifically state which files are replaced until you dig about in the KB articles for each update. If there are Critical updates available, install them please.

[red442]

Installed all that were there

[satrow]

Ok, now install and run DriverView, if you list by date, do you see some USB files from this year?

[red442]

No driver names with usb in it for 2011. 09 has some

Thanks for sticking with me

[satrow]

No worries

We have the disable power saving to fall back on. Do you want to try installing groups of the Recommended updates next? Try installing 3 at one time, reboot after each group of updates then check Driverview again.

[red442]

Sure thanks

[red442]

How do i find the recommended updates

[satrow]

I just grabbed the MSFT instructions from here:

To install optional updates, you need to review and then select them from the list of updates that Windows finds for your computer. Optional updates are not installed automatically.

1.

Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
2.

In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3.

If any updates are found, click View available updates.
4.

Select the optional updates that you want, and then click Install. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.