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Old 06-22-11, 10:11
jimdothill jimdothill is offline
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Question Vista Security 2012

I have tried to implement the fixes suggested on the site without success. This malware appears to have totally taken control of my machine. I am unable to run any malware tools eg Spy Doctor, Godzilla, I cannot load the machine in safe mode, I cannot reach the registry through regedit and unable to stop processes in task manager. Also cannot go back to last know good config. I am at the end of the road on this one. Any suggestions?
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Old 06-22-11, 10:22
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Default Re: Vista Security 2012

Quote:
I am unable to run any malware tools eg Spy Doctor, Godzilla,
I don't know what on earth Godzilla is but you can try this:

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
  1. Rkill.exe
  2. Rkill.com
  3. Rkill.scr
  4. Rkill.pif
Once you've gotten one of them to run then try to immediately run the following.


Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post )


Now download and Run exeHelper
  • Please download exeHelper to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file named log.txt will be created in the directory where you ran exeHelper.com
  • Attach the log.txt file to your next message.
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan if you are able to:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.


Then try running these instructions: Using MGtools


Attach the below logs when finished with all of the above:
  • C:\avplog.txt - fromAVPfind
  • a log from online SAS scan if you could make one
  • log.txt - from exeHelper
  • C:\MGlogs.zip - from MGtools
The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
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Old 06-22-11, 11:13
jimdothill jimdothill is offline
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Thumbs up Re: Vista Security 2012

See AVP log attached
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File Type: txt avplog.txt (2.2 KB, 1 views)
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Old 06-22-11, 11:26
jimdothill jimdothill is offline
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Exclamation Re: Vista Security 2012

exehelper appears to have been stopped. See log
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File Type: txt exehelperlog.txt (242 Bytes, 1 views)
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Old 06-22-11, 13:06
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Default Re: Vista Security 2012

What about the other steps? Don't miss those!
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