sound driver not installed....please help....!!!

[shivamahajan13]

After formatting my desktop, i discovered that there was no sound in my speakers.
On checking the device manager, it says that driver for multimedia audio controller are not installed.
When i downloaded realtek ac97 sound driver and installed it, the computer shuts down during the installation. please help me out...
Thanks....

[iain.t]

Hi and welcome to MG's,

Can I please have the Make and Model of your desktop also depending what OS you are running can you please run the tool that is relevent to the OS you have......

1.) for Windows 98/ME and XP.....

please could you run everest ..... http://majorgeeks.com/download4181.html

Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)

2.) for Windows Vista and 7 .......

Download the free, Speccy http://majorgeeks.com/Speccy_d6358.html then run Speccy and click File > Save as Text File, then attach the log as per instructions below (note: as Speccy also now lists more data it likely will have your Windows licence serial key also in the log, so look for Operating System and under that Serial Number and delete the code and Save the log)

Then attach your log to your next post as per these instructions http://forums.majorgeeks.com/showthread.php?t=86880

and then we will take things from there

iain.t