Virus - won't let me run antivirus programs

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

 

Double click on the rootrpeal.rar (I saved it to my desktop) then you can gain access to the RootRepeal.exe which you can then slide out of the folder straight onto your desktop and run it. It will produce a log on your desktop. Attach that please. Note there is only a 50-50 chance of rootrepeal running. It does not run for me.

Yes, you need to uninstall it. We can reinstall afterwards when we are sure all is well again. You also have AVG 2011 installed which you should also uninstall if you intend to re install Microsoft security essentials.

Uninstall this too then please.


Download and run Win32kDiag per the below instructions:

• Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
• Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log

C:\win32kdiag.exe -f -r


Now we need to scan the system with this special tool.

• Please download Junction.zip and save it to your root folder (C:\Junction.zip)
• Unzip it and put junction.exe in the root folder (C:\junction.exe)
• Now click Start => Run... => Copy and paste the following command in the run box and click OK:
  
  cmd /c junction -s c:\ >C:\log.txt
  ​
• A command prompt window opens and also a license agreement from SysInternals will appear.
• Accept the license agreement and the scan will begin.
• Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes). (How to attach items to your post)
• NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.

And one more scanning tool I want to use to collect more information is OTL per the below.

Please download OTL by Old Timer to your desktop.
See the download links under this icon:

1. Double-click OTL.exe to run (Vista and Win7 right click and select Run as Administrator)
2. When OTL opens, change the Output (at the top-right portion of the program) to Minimal Output.
3. Put check-marks in LOP Check and Purity Check.
4. Now click the button.

• When the scan is complete, two logs entitled OTL.txt and Extras.txt will be created on your desktop.
• Attach both of these logs to your next message as well as any other requested logs.

If you did not deliberately set this proxy yourself then please include it in the HJT fix below:

• R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:4001

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:4001
• O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
• O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)

After clicking Fix exit HJT.

Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
C:\0200~1 
c:\windows\{2521BB91-29B1-4d7e-9137-AC9875D77735}
Folder::
c:\windows\$NtUninstallKB31099$
c:\users\user\AppData\Local\3d73bbf7
DirLook::
C:\Windows\Temp1BEB6842-8E93-D8B0-1490-5646F09438E3-Signatures
C:\Program Files\MBytes
Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Ahh, I did not want you to reinstall it yet, I should have been more clear about that. Uninstall it again please and leave it uninstalled until I let you know. The thing is this infection you have is known to chew up antivirus, compromise it or otherwise break it.

We need to run an OTL Fix

• Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
• Copy and Paste the following code into the textbox. Do not include the word Code

Code:

Code:

:otl
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - No CLSID value found.

:files
C:\Windows\{2521BB91-29B1-4d7e-9137-AC9875D77735}
c:\program files\MBytes
C:\Users\user\AppData\Local\3d73bbf7
C:\0200~1
C:\Windows\{2521BB91-29B1-4d7e-9137-AC9875D77735}
c:\windows\$NtUninstallKB31099$
  
:commands
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click Image.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. ATTACH that report in your next reply.

Now run OTL again like you did in post #4, and attach the log.

Run Combofix again by double clicking on it (or right click and run as admin if on win7 or vista) attach the log please.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

DirLook::
C:\Users\user\AppData\Local\3d73bbf7

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.



Could you please get this: 0200~1 into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip

 

Please uninstall SUPERantispyware as it has been incorrectly installed. Reboot the machine and reinstall it which is the C:\Program Files folder. Now see if it, and Malware Bytes will run, and attach logs from each.

Now download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

For removing SUPERantispyware:

Try Revo Uninstaller.
Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

Now reinstall MSSE and perform a full system scan with it and attach a log if possible.

How are things running?

 

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Let's see if we can manually remove what remains.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\SUPERAntiSpyware.exe
• O20 - Winlogon Notify: !SASWinLogon - C:\SASWINLO.DLL (file missing)
• O23 - Service: SAS Core Service (!SASCORE) - Unknown owner - C:\SASCORE.EXE (file missing)

After clicking Fix exit HJT.


Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Folder::
C:\Users\user\AppData\Roaming\SUPERAntiSpyware.com
C:\ProgramData\SUPERAntiSpyware.com
File::
C:\SUPERAntiSpyware.exe
C:\SASCTXMN.DLL

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


Run CCleaner, not the registry section, just the cleaner itself.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

Now reboot the machine. Will Superantispyware install properly now?

 

If you downloaded and/or installed SUPERAntiSpyware again, please don't do that anymore unless requested. Uninstall it if you have reinstalled it and delete any files from it that you just downloaded. Then do the below.



Now we need to use ComboFix again

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Looks fine now.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Okay then let's try getting rid of those files from the improper installation into your root folder. Seems there may be some kind of permissions issue stopping the deletes.


Now download The Avenger by Swandog46, and save it to your Desktop.

See the download links under this icon

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Did that work?

 

Probably not! You are most likely suffering from residual damage caused by your infection that has changed various permissions on files and folders on your PC. There may be others that you find over a period of time. Instead of immediately resort to a program like Avenger, you should first attempt to fix the permissions/security settings and change the ownership to have full rights for your user account name. Try right clicking on some files and folders and selecting Properties and then the Security tab to see what I mean.

 

No not really. If you happen to enter something incorrectly, you could make your PC unbootable and unfixable. But it is your PC, if you are willing to take the risk in using it without being an expert.


You have a little more cleanup to do.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL (file missing)

After clicking Fix, exit HJT.


Then you can repeat my previous final instructions if you are not having anymore problems.

 

Try the below.


Please download GrantPerms by Farbar to your desktop.

• Open GrantPerms.zip and extract GrantPerms.exe to your desktop.
• Run GrantPerms.exe by double-clicking on it. (Vista and Win7 right-click and select Run as administrator)
• Copy the text in the below code box and paste it into the text-field available in GrantPerms.
  
  Code:

  C:\Avenger

• Now click the Unlock button.
• Click the OK button when you see Unlock operation completed.
• Now click the List Permissions button.
  Note: Notepad will open afterwards. DO NOT EDIT THE INFORMATION INSIDE!
• This Perms.txt log file is on your desktop.
• Attach Perms.txt to your next message. (How to attach items to your post)

Now also see if you can delete the C:\Avenger folder. If not, see if you can go down to the deepest entries in the folder/subfolders deleting them one at a time and working your way towards the top.

 

Yes if you wish to use it.

Are you having anymore problems?

 

You're welcome. Surf safely!