malware has corrupted installer?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by yanqui, Oct 25, 2011.

  1. yanqui

    yanqui Private E-2

    Friend's Windows Vista Home Premium Machine exhibits unusual behavior. Shut down completely and wouldn't boot, I thought it was maybe a bad ac adapter, so I have a Targus device with various ends and I hooked it up and started letting it charge, to see if that was the problem. The battery took a charge really well, so I tried her adapter to see what would happen, and it is working fine as well. I figured I'd go ahead and run all the updates for her just to give it a good look-over, and that's when the fun started. According to the update center, updates haven't been run since sometime in 2009. AFter I ran updates, it still said they haven't been run since that same date in 2009. So I ran the update again, and it failed. Tried again, failed again. Her Norton Internet Security kicked up a message about some malware installed, but her subscription has expired, so it wouldn't do anything about. Going to your Read and Run First, I followed all the steps to get the installers downloaded, did the initial easy-clean (through add/remove programs--not much there). I did install and run SuperAntiSpyware, but it didn't save a log. I think the version is slightly different from when the instructions were written, and the interface is different from what I remember. That is as far as I've gotten.

    Malwarebytes won't install. I get a message that says:The filename, directory name, or volume label syntax is incorrect.

    Combofix won't run. I get a message that says: NSIS error Error launching installer.

    I ran the malwarebytes cleaner, recommended at the malwarebytes website, in case there were things that got started installing wrong, to no avail.

    I have run the Windows Installer Clean Up Utility, to no avail.

    I have run check disk, to no avail

    Any ideas?

    And thanks in advance
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Might be that I send you to the software forum, but let's see.

    You did not mention MGTools. Were you able to at least get that run?

    If not, I want you to tell me if you have any luck with running tools when using safe boot mode.
     
  3. yanqui

    yanqui Private E-2

    I still couldn't run the programs in safe mode, same error messages. But here are the MGTools logs.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing any malware in any of those logs, however it WAS run in safe mode so I cannot guarantee you are clean yet. Can you try the below please and let me know how you get on?

    Your best option would be to use another PC to try create one or more of the below CDs to boot from that allow you to run scans and perform many other tasks without Windows even being loaded. Sometimes this can help to get you started when all else fails. They can even help in cases where a previous scan may have removed something that resulted in your PC being unbootable.
     

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