Western Digital MyBook USB pushed in

Hello folks,

I have a western digital my book 500 GB and the usb slot has pushed into the hard drive. I was able to remove the usb slot

the hard drive looks similar to
http://www.amazon.com/Western-Digital-FireWire-Desktop-External/dp/B000WGSAAE


and the back of the hard drive where the usb port is
looks like


http://www.hypergearmag.com/assets/images/galleries/wd_mybook_elite/wd_mybook_elite_06.jpg




Does anyone have any suggestions besides calling western digital?

 

Hi,

The My Books seem to have a design flaw in the soldering of the usb port to the board in the enclosure. I'm not sure if this is your exact problem. I'll drop a couple of links to the wdc forum for you to read through to give you a little background. One has a few pictures of inside the enclosure.
http://community.wdc.com/t5/My-Book-for-PC/Re-Spare-Parts/td-p/140076/page/2
http://community.wdc.com/t5/My-Book-for-PC/My-Book-1TB-Essential-Broken-USB-Port/td-p/126874

If your mini-USB connector has come off the circuit board then there is very little chance of getting any data off the HD. The circuit board besides making the connection from PC to HD also encrypts the data and once the USB connector becomes broken few if any have had success retrieving data.

The HD itself can be removed from the enclosure, formatted and used as a normal HD but your present data probably can't be saved.

***
There is always the chance that your usb situation is unique and the solder points haven't been broken so please post any details if you think the above links don't apply to your situation.

 

http://www.walmart.com/ip/Western-Digital-My-Book-Essential-500GB-USB-External-Hard-Drive/14668389



very similar to that model and thanks sach2 for the information