Unable to back up files

Hello, I posted a thread in the software section because I was unable to access my desktop in normal mode. Safe mode worked fine. I was advised to stop all non-Windows start up programs, which I did. I am now able to access my desktop. However, when I try to download anything, my screen dims as if the computer is "thinking" and then it lightens back up and nothing happens.

I can't access msconfig to start adding my programs back in. I can't add or remove programs. I am thinking I must have some kind of malware. I read the READ FIRST section, but it recommends backing up files first which I am unable to do. When I try to access the back up function, the control panel freezes.

I have been told to find a capable person to remove my hard drive and back up my files that way. My problem is that I don't have any capable friends and I don't have any money right now. I greatly appreciate any suggestions. Thank you!

 

Hi and thank you for responding,

I disabled all start up processes and all non-Windows services. Do you want me to list them all?

When I try to access msconfig, the screen dims for about 90 seconds, then lights back up but nothing opens. Same thing when I try to download. I can access msconfig in safe mode and I am now able to add and remove programs in safe mode which I couldn't do before.

I am trying to back up to a disk, but I can't even get into the back up center in normal or safe mode. In normal mode, I am unable to get into anything in the control panel. Anything I can access quickly freezes. The internet is also stop and go.

I could get to another computer for downloading but there is not one in my home. And yes, I am posting from the problem computer. Thank you

 

Something else I didn't mention and I am not sure it matters - I can't get into Internet Explorer in normal or safe mode.