typical "my slow pc" sob story

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by KrushR, Nov 8, 2011.

  1. KrushR

    KrushR Private E-2

    This user has a problem with her supervisor sitting down and browsing questionable sites after hours. Nice, I know.

    They had a blowup today about how slow the machine is, and they had me come and pick it up. It badly needs to get replaced, or at least get a RAM upgrade. I'm working on that, too.

    The SAS and MBAM came up clean, but Rootrepeal found some locked stuff in temp. Dunno if it means anything. I'm going to run windows updates and take off anything not absolutely necessary, then buy it a "real" anti-X solution. Please check these logs out and see if I missed anything.

    Thanks again!
     

    Attached Files:

  2. KrushR

    KrushR Private E-2

    MGlogs attached.
    Thanks again!
     

    Attached Files:

  3. thisisu

    thisisu Malware Consultant

    :-D
    They are not problems. Just temporary internet files that can't be deleted yet (in use).

    These logs are all clean too. Is the PC still slow? It may be hardware related as you were hinting around.

    Java(TM) 6 Update 27 <-- this is outdated

    That's about it.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis if it present
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work through the below link:
     
  4. KrushR

    KrushR Private E-2

    awesome. I've removed the build 27 and moved to the latest. 29?

    Anyway, it's still a little slow, but we're lobbying for a new PC. Thanks again for checking.
     
  5. thisisu

    thisisu Malware Consultant


MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds