Hard drive space is low even if i delete things

[silvermz3]

My hard drive space is very low like like 7.84 space left and I tried deleting programs that amounted to about 1GB
When i restart the computer my free space is low again

Is there a malware that is causing this problem?

[Kestrel13!]

Is there a malware that is causing this problem?

To find out:


Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

[chaslang]

Originally Posted by silvermz3

Is there a malware that is causing this problem?

Most likley System Restore points are taking up space each time you reboot. This is normal.

However to be sure there is no malware at play, follow the instructions Kestrel13! has given you.

[silvermz3]

I dont know because i just deleted 200mb of stuff and after 10hrs without shutting the computer off i have 0KB........

[Kestrel13!]

So attach logs like you were asked? Thanks.

[silvermz3]

I could not get rootrepel to work because it showed a error regarding I/O control and MgTool didnt work also because when i run the program a black screen pops up real quick and goes away

[Kestrel13!]

Try this:

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
• analyse <-- this attempts to run HijackThis. Be sure to click the Accept button twice in the license agreement popup or it will just sit there and wait.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

[silvermz3]

hey
heres the logs

[silvermz3]

btw
I deleted another 1GB off my hdd last night and today iam left with only 5mb

[Kestrel13!]

I did ask for the complete C:\MGlogs.zip not individual files from out of it. But let's not waste any more time for now.

Java(TM) 6 Update 24 <--- uninstall outdated Java.



Now we need to use ComboFix to check out a bunch of folders

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

KILLALL::

DirLook::
C:\Users\Ben\AppData\Local\{03134864-F86E-4FC8-8614-F216ADB82D2F}
C:\Users\Ben\AppData\Local\{0857E68F-F6BD-4A5B-8A8F-5A1CC47AEFC2}
C:\Users\Ben\AppData\Local\{08EB47B0-3322-4C30-9BA8-06F1BF925B9C}
C:\Users\Ben\AppData\Local\{0BA26ADA-D8A0-400B-B618-CB469576E264}
C:\Users\Ben\AppData\Local\{0E7A2F28-31AB-4CF5-8AFA-D936BE4F56DA}
C:\Users\Ben\AppData\Local\{11777C68-F971-42BD-966F-694604AF9DD0}
C:\Users\Ben\AppData\Local\{1A943ADE-C46C-4A12-8DF0-45A33CFFBE89}
C:\Users\Ben\AppData\Local\{1BFF802B-05C1-4CC4-968C-29402E2FBB4B}
C:\Users\Ben\AppData\Local\{28BEAD63-BAE8-4AAD-960F-CAED902A4CAF}
C:\Users\Ben\AppData\Local\{28CCE368-C640-4C39-9EF2-A39B605C2832}
C:\Users\Ben\AppData\Local\{2DCFA8D9-2305-44C1-B29D-130459BE30FF}
C:\Users\Ben\AppData\Local\{2F4FA9E4-0F23-4894-BC4F-AB3A69685A9C}
C:\Users\Ben\AppData\Local\{3275344E-A335-4BF2-8BA7-8B22D23246CD}
C:\Users\Ben\AppData\Local\{34D38FFD-C126-4BFA-B62C-4237122BD556}
C:\Users\Ben\AppData\Local\{37E61539-C90B-4774-AA48-4A38320BD838}
C:\Users\Ben\AppData\Local\{396B588F-A785-428B-8E09-E0C8E893A692}
C:\Users\Ben\AppData\Local\{3C69B0B7-C29C-4A35-B995-7458B2D24227}
C:\Users\Ben\AppData\Local\{401BCA16-DA02-418F-B0E0-F420DEAEB2E2}
C:\Users\Ben\AppData\Local\{43AC88D4-88D5-49FF-9E9A-B800DB6C4A00}
C:\Users\Ben\AppData\Local\{45549FF3-B454-4824-8CF9-CBD514A4C928}
C:\Users\Ben\AppData\Local\{4714B73B-1384-4D04-8025-974A985FE761}
C:\Users\Ben\AppData\Local\{4D03284D-9748-416D-8CF2-3C0B0C497F85}
C:\Users\Ben\AppData\Local\{4D30CACE-E36B-45CE-96F5-D28FC4EAA743}
C:\Users\Ben\AppData\Local\{4D4C5F67-BE3A-44E6-A1E3-70E0E186B784}
C:\Users\Ben\AppData\Local\{5F954F33-8799-4B8C-9161-B3E9F7943D64}
C:\Users\Ben\AppData\Local\{63AA4477-DFA5-4C35-BB0C-5E98962A4F01}
C:\Users\Ben\AppData\Local\{65BB2A67-CF29-456E-8882-D30C19265703}
C:\Users\Ben\AppData\Local\{69290217-A4E7-4ED7-B7AA-D872D59A66AA}
C:\Users\Ben\AppData\Local\{6CCC574E-DF22-4158-8667-EC958FC8908E}
C:\Users\Ben\AppData\Local\{701D1A37-D3B4-4BD1-9835-5719F5FFA31D}
C:\Users\Ben\AppData\Local\{76324D4C-047B-4B32-BF15-0E940B5522E1}
C:\Users\Ben\AppData\Local\{76843468-C2C2-48B8-85C5-EB162B514510}
C:\Users\Ben\AppData\Local\{7A62BE1D-824B-4EF9-9923-837A1F1FECE6}
C:\Users\Ben\AppData\Local\{7A8603C1-D2A7-4C1A-9127-69D4F49AA641}
C:\Users\Ben\AppData\Local\{823D153A-B051-479D-8515-8A4ABEA1DB47}
C:\Users\Ben\AppData\Local\{89DAF7E7-6DB8-4129-B840-9DE892508D57}
C:\Users\Ben\AppData\Local\{8D6AD555-AE89-42D7-996F-C25A43E20DCF}
C:\Users\Ben\AppData\Local\{A1DAC729-F5D7-4D40-BA06-59F8B476E8F9}
C:\Users\Ben\AppData\Local\{ACD869B4-6E8D-43E2-8D8A-BFA8F5DEFF44}
C:\Users\Ben\AppData\Local\{B508647D-3A26-4066-8EA4-9A5AD8558DA7}
C:\Users\Ben\AppData\Local\{BAAFFBE3-6833-42A3-BC3F-B8C394A20791}
C:\Users\Ben\AppData\Local\{BEB55E3E-7342-4CDD-8411-8D4B41A73235}
C:\Users\Ben\AppData\Local\{BFE227BA-54CF-418A-AE92-ADBCE101184E}
C:\Users\Ben\AppData\Local\{C00B7241-F154-4643-9CA9-D2C0F3B815CF}
C:\Users\Ben\AppData\Local\{C2BF59E0-4F90-467D-9B74-CE3436DB90A7}
C:\Users\Ben\AppData\Local\{C2E5933C-4483-4203-8456-D4B50A90D6B4}
C:\Users\Ben\AppData\Local\{C59527B3-7540-4AAB-B1BB-DECBEEF02EBE}
C:\Users\Ben\AppData\Local\{C5F43AAE-F00B-4207-A7A0-D9D5BC2323FC}
C:\Users\Ben\AppData\Local\{C7AF1F55-3D06-47E7-A720-47BF330E3DDB}
C:\Users\Ben\AppData\Local\{CCDEE204-52BC-4B60-AC18-D3DDD28941A7}
C:\Users\Ben\AppData\Local\{D220E8F7-932F-4749-85E0-CE8C7450A197}
C:\Users\Ben\AppData\Local\{D4B0D82E-8080-4D91-87EB-3030AD7F1497}
C:\Users\Ben\AppData\Local\{D5492BF3-8DF8-4BAE-B2FD-64D89944FCC1}
C:\Users\Ben\AppData\Local\{DBF6139E-8DC3-4E58-A3F7-B09508E4D09B}
C:\Users\Ben\AppData\Local\{EAA4C76A-7D49-4ED5-8273-717FF55578BE}
C:\Users\Ben\AppData\Local\{F2F87D7F-EEA5-4DE7-A86E-4437F79A89BB}
C:\Users\Ben\AppData\Local\{F7D48585-DBE2-498C-ABD5-4883914399C6}
C:\Users\Ben\AppData\Local\{F81BE65F-DE8C-4EE2-84F6-3926BC0716A9}
C:\Users\Ben\AppData\Local\{FF1E86FF-B6B4-44F1-AF6C-EDE2CD4C5786}

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


Now go to this MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one.

Run the new C:\MGTools.exe and attach the whole C:\MGlogs.zip (compressed file)

[silvermz3]

here it is

[chaslang]

The problem here is not malware. It is the poor choice of how disk drives partitions and sizes were setup and where Windows 7 is installed. It is on too small a partition ( 21 GB for drive C ). Your hibernation file alone will use from 10 to 20 % of this space. And each restore point will take another significant amount.

[silvermz3]

so the only solution is to reformat and install the OS on a larger partition?

[chaslang]

Originally Posted by silvermz3

so the only solution is to reformat and install the OS on a larger partition?

There are tools that can change partition sizes without reformating, but you should back up important data first. You can discusss repartition tools in the Software Forum. A tool like Gparted may be helpful.

[silvermz3]

thanks for the reply and help
I will look into that

[chaslang]

You're welcome.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!