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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 11-28-11, 06:24
sub_zero sub_zero is offline
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Default ESET smart security 5_ekrn could not be stopped

Hi
i can't complete the installtion of ESET
when it's near the end of the install it gives me the message (ekrn could not be stopped Verify that you have sufficient privileges to stop system services)
i have tried every thing .......

the problem is ,this is not my laptop ,
my cousin left with my to install the ESET for her

do you think this is malware related issue


i attached a combofix log and hijackthis log ,please help
Attached Files
File Type: txt log.txt (34.1 KB, 6 views)
File Type: log hijackthis.log (6.6 KB, 3 views)
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  #2  
Old 11-28-11, 08:40
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Kestrel13! Kestrel13! is offline
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Default Re: ESET smart security 5_ekrn could not be stopped

Quote:
do you think this is malware related issue
Definately.

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please also download MBRCheck to your desktop
  • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
  • It will show a Black screen with some information that will contain either the below line if no problem is found:
    • Done! Press ENTER to exit...
  • Or you will see more information like below if a problem is found:
    • Found non-standard or infected MBR.
    • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
  • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
  • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Then you need to continue on with these instructions please.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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  #3  
Old 11-28-11, 08:50
sub_zero sub_zero is offline
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Default Re: ESET smart security 5_ekrn could not be stopped

thanks a lot for answering
here is the MBRcheck log
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File Type: txt MBRCheck_11.28.11_16.44.34.txt (12.8 KB, 2 views)
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  #4  
Old 11-28-11, 10:07
sub_zero sub_zero is offline
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Default Re: ESET smart security 5_ekrn could not be stopped

guys please help i need to give her the laptop in couples of hours

i think i am going to do a format , i lost hope.
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  #5  
Old 11-28-11, 11:18
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Default Re: ESET smart security 5_ekrn could not be stopped

You expect instant assistance yet you have not helped me to help you by attaching all of the requested logs. Couple of hours is out the question anyway as I have a shift starting soon.

You need to read this. Don't bump!
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