trojan.win32/agent

My computer is running very slow. Everything freezes constantly and once to the point of no return. I did whatever I could to try and help the computer so I ran a system care test and saw the trojan.win32/agent. I then ran a malware and nothing came up and then a superantivirus. Mgtools will not work! It says the path can't be found. I attached the superanti.

Thank you guys!

 

I finally got MGTools to work!

 

How do you reboot using that cd? And I don't think I have a windows recovery cd. So what should I do?

 

Ok so my computer wasn't picking up the cd but I searched it and hit F12. That worked. I came to this screen and got scared. Can you please tell me which one to do? The unallocated was the smallest size technically (trash icon wouldn't light up when I selected it anyway) and the next one up in size was labeled DellRestore so I was nervous. Can you please tell me which one to throw in the trash? I post a pic from my phone. I also downloaded a recovery console cd as well. So I will be prepared for that step.

Thank you.

 

Ok thank you so much. It's my work computer and my boss is not happy with me haha. So I will be sitting here waiting on my laptop. The unallocated one I can't delete because the trash icon does not become available when I click on it.

For an update.. my computer will start to the password screen. Once I type my password and hit enter it freezes. Just throwing it out there.

 

I dont know man. I guess I was being extra cautious. The problem is, I can't get my computer started! It freezes after I try to log in. Now you have me really nervous. Please help.

 

Ok so Safe Mode worked, but I can not uninstall Comodo, Ask toolbar, or Java. Advance system care did remove. This is the message I get when I try to remove the others.

Add or Remove Programs:
The windows installer service could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed. Contact your support personnel for assistance.

Update:
And I tried restarting it normally. It did get pass the password screen, but then the hour glass just sits there and I can't click on anything.

 

Update 2:
I looked up how to uninstall in Safe Mode and was going to use it, but now it won't start in Safe Mode either. The black and white list loads up and then just stays there.

 

Update 3:
My computer now does this when I try to restart it normally (blue screen):
Stop: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\systemroot\system32\config\software
or its log or alternate.
It is corrupt, absent, or not writable

 

You guys are going to kill me, but I just want to give you all of the info I possibly can by the time you read this. I have been just trying to get my computer started and it started up out of nowhere noramlly! So I uninstalled the things you told me. I am going to do another mgtools log and send it to you shortly.

 

Ok so I have not restarted my computer since I did all of the removals of the programs you listed because I just want to be able to work today unless you think I am good. I attached my MGtools log to this post. Looking forward to your reply.

 

So I left it on and tried doing some work. Nothing online or crazy. It froze then went to the blue screen. Now it won't start in either modes.

 

I tried and the screen just goes to black. Just like when I try and start it up normally. I don't understand I had everything running today.

Did you see my logs?

Update:

Windows could not start because the following file is missing or corrupt:
\Windows\System32\Config\System

You can attempt to repair this file by starting Windows Setup using the original Set up CD-ROM.
Select 'r' at the first screen to start repair.

 

Windows could not start because the following file is missing or corrupt:
\Windows\System32\Config\System

You can attempt to repair this file by starting Windows Setup using the original Set up CD-ROM.
Select 'r' at the first screen to start repair.

 

The first step they are talking about a CD I do not have, is this the same as the Recovery Console you have told me to download earlier?

If I can get it to start. Do you have any steps I should follow so I can act immediately?

 

I downloaded the recovery console and tried to start it up with the disc. It just goes to black. Is there any steps you can think of for me to try? Also, can you sort of explain what is going on here!? I'm so confused on why this computer is just dying and it is very important.

Thank you.

 

I tried again my recovery console cd by hitting F12 and selecting to start from my cd-rom which I have Recover Console burned onto. To make sure I even have that right, I downloaded Recovery console to my desktop as a .rar file. Then used ImageBurn and burned it to a cd as an image. Right?

So the Windows Setup screen came up and there was a grey bar at the bottom loading stuff and then it went back to the blue screen of death after about a 1 min. of loading.

I can't believe this is happening!

 

ok.. So I finally got through to the Windows Setup. I hit 'r' for repair and then when I am at the prompt screen I start off with what that site you gave me says.. I type 'md tmp' and it responds Access Denied. Or I type in the next line they gave me and it says access denied.

 

It says.. FIXBOOT cannot find the system drive, or the drive specified is not valid.

 

ok thank you.