MajorGeeks Support Forums

Go Back   MajorGeeks Support Forums > ----------= PC, Desktop and Laptop Support =---------- > Software
Register FAQ Members List Calendar Casino Mark Forums Read

Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


Reply
 
Thread Tools Display Modes
  #1  
Old 02-26-12, 17:37
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default BSOD BCCode: 4e

Hi all.
I've recently build a PC for my aunt and it turns out she is getting some bluescreen out of randomness.

She sent me these details but I havent a clue what they mean, Thought this forums could point me in the right direction.

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 0000000000035427
BCP3: 0000000000000002
BCP4: 0000000000035423
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022612-28080-01.dmp
C:\Users\Fung\AppData\Local\Temp\WER-45536-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Thanks.
Reply With Quote
Sponsored links
  #2  
Old 02-26-12, 18:53
satrow's Avatar
satrow satrow is offline
Major Geek Extraordinaire
 
Join Date: Oct 2008
Location: Waimoana
Posts: 5,251
Thanks: 502
Thanked 1,231 Times in 1,114 Posts
Default Re: BSOD BCCode: 4e

Welcome to MajorGeeks chillerkid .

About all I can tell from that is that it's probably a device driver causing it with a very small chance that it could be memory.
Quote:
STOP 0x0000004E: PFN_LIST_CORRUPT
Usual causes: Device driver, ?memory
As it's a new build, I'd first suspect that an unnecessary motherboard monitoring or tweaking software is installed, they're often the cause of BSOD's.

Do you think you could access it remotely using something like TeamViewer to check it over?
Reply With Quote
  #3  
Old 02-26-12, 19:40
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

Hi Satrow,
Thanks for the welcome, as you mentioned above, I did install a a CPU temperature software. Maybe thats the cause?
Thanks for the sofware you provided, I'm sure it will come in handy.
I will remove that software and see if that helps in anyway.

Will report back if are any changes.

Thanks
Reply With Quote
  #4  
Old 02-27-12, 01:14
satrow's Avatar
satrow satrow is offline
Major Geek Extraordinaire
 
Join Date: Oct 2008
Location: Waimoana
Posts: 5,251
Thanks: 502
Thanked 1,231 Times in 1,114 Posts
Default Re: BSOD BCCode: 4e

It was just a best guess based on limited information, if you can get hold of some *.dmp files as mentioned in that log, copy them to the Desktop then zip and attach them here, I might be able to find other possible or likely causes.

Good luck.
Reply With Quote
  #5  
Old 02-27-12, 08:11
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

Sorry for the noob question but where can I find the *.dmp log files?
Reply With Quote
Sponsored links
  #6  
Old 02-27-12, 09:02
satrow's Avatar
satrow satrow is offline
Major Geek Extraordinaire
 
Join Date: Oct 2008
Location: Waimoana
Posts: 5,251
Thanks: 502
Thanked 1,231 Times in 1,114 Posts
Default Re: BSOD BCCode: 4e

Quote:
Files that help describe the problem:
C:\Windows\Minidump\022612-28080-01.dmp
You'll need to copy any files from that location to the Desktop before zipping and attaching the zip file.
Reply With Quote
  #7  
Old 02-27-12, 15:04
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

Hi, I have manage to find the dump files on her windows and have uninstalled the cpu temperature software just in case.

Thanks again
Attached Files
File Type: zip dumps.zip (269.2 KB, 1 views)
Reply With Quote
  #8  
Old 02-27-12, 15:34
satrow's Avatar
satrow satrow is offline
Major Geek Extraordinaire
 
Join Date: Oct 2008
Location: Waimoana
Posts: 5,251
Thanks: 502
Thanked 1,231 Times in 1,114 Posts
Default Re: BSOD BCCode: 4e

Uninstall Norton 360, use the uninstaller here after a 'normal' uninstall and reboot. It can be reinstalled after testing is complete, you can install the latest version of MSE in the meantime, if you wish, ensure the built-in Windows firewall is re-enabled.

Update the nVidia graphics card drivers from nVidia.com Support.

I've only imported the last 4 dumps and taken a quick look at one of them, it feels like memory problems, many different BSOD's:
Code:
System Uptime: 0 days 1:20:23.795
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80017ac120, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, The subtype of the bugcheck.
Arg2: fffffa80017ac120
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002cf2150 to fffff80002c82c40

STACK_TEXT:  
fffff880`09040628 fffff800`02cf2150 : 00000000`0000001a 00000000`00041790 fffffa80`017ac120 00000000`0000ffff : nt!KeBugCheckEx
fffff880`09040630 fffff800`02c700ff : fffffa80`00000000 00000000`086fffff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x36024
fffff880`090407f0 fffff800`02c81ed3 : ffffffff`ffffffff fffff880`09040ac8 fffff880`09040ad8 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f
fffff880`090408f0 fffff800`02c7e470 : fffff800`02f58b6a fffffa80`04785060 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
fffff880`09040a88 fffff800`02f58b6a : fffffa80`04785060 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiServiceLinkage
fffff880`09040a90 fffff800`02f58eed : 000007ff`00000000 00000000`04e10e00 000007ff`fff86000 00000000`00000000 : nt!PspExitThread+0x5ba
fffff880`09040b90 fffff800`02f58ff5 : fffffa80`04785060 00000000`00000000 fffffa80`04785060 000007fe`fe001010 : nt!PspTerminateThreadByPointer+0x4d
fffff880`09040be0 fffff800`02c81ed3 : fffffa80`04785060 fffff880`09040ca0 00000000`00000008 00000000`00000020 : nt!NtTerminateThread+0x45
fffff880`09040c20 00000000`776f184a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`086ff7c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776f184a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+36024
fffff800`02cf2150 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+36024

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024

BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024

Followup: MachineOwner
Please follow the memory diagnostic tests using Memtest86+. 7+ runs or overnight is best but if you see any errors, it's a fail, ok?
Reply With Quote
  #9  
Old 03-12-12, 07:28
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

Hello there, Thanks for helping me out.

Been told again that after uninstalling Norton 360, the result is still the same. With so many program installed on her computer I dont know which could be a problem.
The Ram came bundled with the motherboard from amazon.co.uk so i'm assumed they're compatible.
I'm going to do the easy way, reformat her PC and install one major software like Norton then leaving it for a day to see if there are any BSOD, if not, then i'll install another software and so on.

Do you think it could be Windows 7 x64 that is causing the problem?
Reply With Quote
  #10  
Old 03-12-12, 08:23
jcgriff2's Avatar
jcgriff2 jcgriff2 is offline
Private E-2
 
Join Date: Jul 2008
Location: New Jersey
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

See if Driver Verifier flags any 3rd party drivers - http://www.sysnative.com/forums/show...wfull=1#post87

Let it run in the background for 24 hours minimum or until BSOD. If BSOD, get the dump, zip up and attach.

If no BSODs under D/V, run memtest86+ - http://www.techsupportforum.com/2863029-post5.html

Regards. . .

jcgriff2
__________________
J. C. Griffith
Microsoft MVP
Reply With Quote
Sponsored links
  #11  
Old 03-12-12, 14:47
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

Just got another phone call from my aunt (so annoying) and she keeps getting this message
Quote:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_upnp_a71feba9f4b2a6d7367a87597bab2c53c083de_cab_06ce28c4\WER23B5.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_upnp_a71feba9f4b2a6d7367a87597bab2c53c083de_cab_06ce28c4\WER2443.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_upnp_a71feba9f4b2a6d7367a87597bab2c53c083de_cab_06ce28c4\WER2879.tmp.mdmp

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Any idea what that means?
Reply With Quote
  #12  
Old 03-12-12, 21:15
jcgriff2's Avatar
jcgriff2 jcgriff2 is offline
Private E-2
 
Join Date: Jul 2008
Location: New Jersey
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

That is a svchost user-mode APPCRASH.

svchost = Service Host - it runs system services. It's not uncommon to find 10+ svchost.exe running at one time.

Did you run Driver Verifier? http://www.sysnative.com/forums/show...wfull=1#post87

Regards. . .

jcgriff2
__________________
J. C. Griffith
Microsoft MVP
Reply With Quote
  #13  
Old 03-12-12, 21:38
chillerkid chillerkid is offline
Private E-2
 
Join Date: Feb 2012
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BSOD BCCode: 4e

No, Not yet. My aunt lives in London and I live quite far away so getting to London is a journey. I will install the program you provided me and see what errors comes.

Will keep you posted.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BSoD Issues, im having problems with freezing and BSoD Grane Malware Removal 9 07-17-09 01:20
BCCode Error/ BSOD Nightwolfx27 Hardware 2 06-05-09 10:40
help on bccode error becode:4e tangush Hardware 2 03-15-09 07:18
BCcode error - random system crash cgbmax Hardware 17 10-18-08 22:54
BSOD!! Please help scottster038 Hardware 6 07-24-06 23:26


All times are GMT -5. The time now is 17:24.

MajorGeeks.Com Menu

MajorGeeks.Com \ All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ NEW! PC Games \ System Tools \ Macintosh \ Demonews.Com \ Top Downloads

MajorGeeks.Com \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


All content Copyright MajorGeeks.com source code Powered by vBulletin® Version 3.8.4
Copyright © 2009 vBulletin Solutions, Inc. All rights reserved.
Ad Management by RedTyger