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  #21  
Old 05-09-12, 13:52
handygal handygal is offline
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Default Re: Yahoo Messenger Troubleshooter

Quote:
Originally Posted by daivddd View Post
BTW where is "Beachy and warm?"
I'm in San Diego.
Fort Lauderdale.
Wrote that a few weeks ago when my cousins in Canada and Austria both had an overnight freeze. I've lived in both places, I faintly remember that feeling. Now I live in a house without heat. Winter is for ski vacations, right?
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  #22  
Old 05-09-12, 15:09
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

Yes, thanks satrow for checking my dump logs! When it comes to that I'm not even in left field.

I successfully completed all directions except one:

bdfsfltr.sys BitDefender--uninstalled

e1y62x64.sys 82567V-2 Gigabit Network Connection Ethernet driver--updated

rikvm_C6F09094.sys--Google suggested it's Cyberlink or a wireless adapter/LAN--uninstalled Cyberlink and hope the update below helps for the other two.

ElbyCDIO.sys--could find nothing to do with this! I checked All Programs and Programs and Features for anything to do with "clone", "virtual", "dvd", and any sort of "Elby", ran a Windows scan, searched Regedit, and searched Google (I found several ideas but nothing helped me).

VClone.sys--uninstalled

dtsoftbus01.sys Daemon Tools--uninstalled

netr28x.sys Wireless LAN Card--upated

I tried log-scanning and wading through the history you included, but that was way over my head; I saw nothing stand out to me.

I also ran Windows update, Malwarebytes Anti-Malware, and SUPERAntiSpyware (found only tracking cookies).

After all that, I had no internet connection which really freaked me out! But a another simple re-start and I was good to go hahahahahaha

So now we'll see....
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  #23  
Old 05-09-12, 16:58
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Default Re: Yahoo Messenger Troubleshooter

You removed or updated 4 possible and 2 likely causes, that means there's a pretty fair chance you've removed/updated the problem driver, now all you have to do is not BSOD for a week or 10 days and we can be pretty sure you fixed it.

If you do get a new BSOD, attach the dump as you did last time, also describe what you were doing/what was running, during the minutes leading up to the crash. Run MSInfo32, Ctrl+S to save as a *.nfo file, once saving has finished, zip and upload/attach it, too.
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  #24  
Old 05-09-12, 17:20
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

Sounds good !!! I'll be sure to get back to you after a week or so with a good report. (I hope I don't need to write you sooner )
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  #25  
Old 05-09-12, 19:17
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

I'm sorry to tell you that I got another BSOD. The attached zip holds the latest minidump and MSInfo.

--Yahoo Messenger was running.
--A window was open with 3 email programs.
--MS Word was running with an open file.
--A window was open running Grooveshark, an internet radio/music player. It was streaming (running) a song muted.
--A window was open running WordReference, an internet dictionary.
--Ares was running idle, no searching or downloading.
--I had left the comp idle for some time and it had gone to sleep. I was greeted with a BSOD when I returned.

Often I have been getting a BSOD waking out of sleep. Many times while Ares was running, sometime not so I ruled it out. Sometimes I'd also get a BSOD while sitting at the comp without Ares on. Confusing!
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  #26  
Old 05-09-12, 19:21
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

I forgot to include--SearchTempest was running, a program that searches for you at one time different city's Craigslist.
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  #27  
Old 05-09-12, 20:10
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

You might want to know this too. After my last post, coming out of sleep I got the error message--

Access violation at address 77863TAO in module "ntdll.dll".
Read of address 02DDDC12.

This time--

A window with 3 emails and another tab
A window running SearchTempest
Yahoo Messenger
MS Window with one file open
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  #28  
Old 05-09-12, 21:28
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satrow satrow is offline
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Default Re: Yahoo Messenger Troubleshooter

Hmm, unfortunately, no WER (Windows Error Reporting) data logged in the MSInfo32 report Can you run MSInfo32 again please, this time wait 5 minutes or so after it's loaded then expand the Software environment thread and click on Windows Error Reporting - if it fills with unreadable data then save zip and attach it please - that's the part that may be most useful.

Same 0x9f, blaming the same (but updated) driver. Check in Device Manager that the wireless network card still has all power saving features disabled please.

Coming out of sleep means a big hit on the PSU - I'm wondering whether the 450W unit supplied is up to the task still; how long have you had this PC? Which graphics card is in it?
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  #29  
Old 05-10-12, 10:31
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

Before I get to your other questions, Iím stumped on something. I ran MSInfo32 a couple more times and waited 5 Ė 10 minutes before checking WER. Apparently itís disabled because it appears only blank.

Google showed me a couple ways to turn it on or off. However, both Local Group Policiesí User Configuration > Administrative Templates > Windows Components > Windows Error Reporting as well as Computer Configuration > Administrative Templates > Systems > Internet Communication Management > Internet Communication Settings show it is not configured. I understand that is default and does not turn off error reporting.

Can you tell me how to get MSInfo32 to generate the WER log?
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  #30  
Old 05-10-12, 13:00
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Default Re: Yahoo Messenger Troubleshooter

Quote:
Originally Posted by daivddd View Post
Can you tell me how to get MSInfo32 to generate the WER log?
At this point, I have no clue it feels like it could be the result of an overzealous tweaking program or maybe worse, maybe running SFC will repair it.

EDIT: Have you tried Option 2 (reg fix) here?: http://www.sevenforums.com/tutorials...ndows-7-a.html

Let's try slightly different tracks to work out why both versions of netr28x.sys appear to be either corrupted or can't be verified (Symbols can't be loaded) by the debugger:
Sysinternals Autoruns, run it, press Esc to cancel, Options > Filter options > check the bottom 3 and click OK, refresh and wait for it to finish then Ctrl+S to save it. Zip and attach the file please.

Check that you have the latest chipset drivers installed, use the driver update checker here: http://downloadcenter.intel.com/Default.aspx

Install the original HP/Ralink drivers for your wireless card from the HP support site for your PC, reboot and test with those (check using Autoruns that the 'new' netr28x.sys is verified > Services tab).

Then test until BSOD, upload the dump ...

I've tried 2 recommended debug methods to track this 0x9F down, the first failed (possibly a buggy debugger version I'll try it again shortly in an older version I have installed), the second pointed straight to the netr28x.sys.

I've had a rethink on the PSU as a possible cause for this, I'm pretty sure there'd be other oddities you would have mentioned or several different BSOD's if it was the cause. That's not to say that your PSU is good, in fact, I'd say it was borderline given the hardware options available for that computer - if it were mine, I'd be hunting down a good quality 550+W PSU that would fit in your case.

Last edited by satrow; 05-10-12 at 13:06..
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  #31  
Old 05-10-12, 15:15
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

The wireless network card has only one power-saving option, Allow the computer to turn off this device to save power, which was and is unchecked.

The system is around 6 month old. By the way I had never had any of thisóor any--sort of problem for the first several months.

I have the graphics card NVIDIA GeForce GT 440.

I understand what you mean about an overzealous tweaking program. FYI I have never tried to tweak performance or, as far as I know, initiated something that would have. Iíve always wondered about a clever virus that neither MalwareBytes nor SUPERAantiSpyware could detect.

I had run SFC not too long ago with nothing being corrected. But I just ran it again and still no integrity violations.

I installed the original Ralink driver.

I did see the reg fix at that sight but was afraid to use it . I wouldnít have known how to un-do it if it hurt something else! I just ran the reg fix, restarted, then ran MSInfo32. I realize no errors would probably have been reported so soon, but Iíd think at least something would appear. Itís still blank. Interestingly, Software Environment > Network Connections is also blank.

Intel Driver Update Utility scanned and told me my version of the chipset software is valid.

Iíll go to Fryís this weekend and check out a 550W PSU.

And finally, I was a bit unsure about autorunsóthe link took me to an autorunís page, then I downloaded Download Locations/Download Authorís Site, then I ran autoruns.exe, not autorunsc.exe. Then hit [ESC] and the rest of your directions. The zip is attached.

I hope I covered everything! Upon the next BSOD (I'll keep my fingers crossed!) I'll send you the dump and error report if it's not still blank.

Thank you again SO MUCH for all of your help!!!
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  #32  
Old 05-10-12, 16:46
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Default Re: Yahoo Messenger Troubleshooter

Ok, looks like you did fine!

The only Ralink entries I see are 3 *.exe's in the Services section - none are verified so I guess that's why we see the Symbols can't be loaded error on debugging.

Let's assume (we have nothing else to go on yet - WER, please start) that there's something else blocking the wireless driver from restarting - software-wise, it would be a security program that heads the list (Issue: Sunbelt Personal Firewall may cause AVG update process to monopolize the CPU time. < or similar).

You have AVG (install MSE) and Sunbelt Firewall* (enable the built-in Windows firewall) loaded, let's remove those from the equation via Remove Programs in control Panel and AVG remover - you may need to reboot to Safe Mode after the normal uninstall method to run the cleaner from there. *The Sunbelt (Vipre) uninstall tool is available via a direct link at ESET, scroll down to Vipre (Sunbelt Software).

Reboot (again), check the firewall is active, install MSE and seek out another BSOD (and check occasionally for signs of WER waking up).

If the above routine doesn't change or rid you of the BSOD, I guess we're looking at a fresh Windows install (do you have a spare hard drive you could use for testing this?), it feels like a repair install won't cure all the bugs we've discovered.

Re the PSU: it's probably a good idea to devote a few hours poring over verified owners reports on Newegg, I doubt if there's a good quality (Tier 1/2) 550-650W PSU for less than $100 with a mail-in rebate , probably a number of mediocre/poor/bad ones for that and more, too - it's a minefield without experienced help. I suggest you ask in the Hardware section for recommendations suited to the specifications of your PC.
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  #33  
Old 05-10-12, 19:31
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

Sunbelt Firewall?!?! Iíve never heard of it. Neither is it listed in Programs and Features. I wonder what put that in and if itís a problem. I thought only Windows firewall was enabled. Actually it was enabled. Thereís an option checked ďBlock all connections to programs that are not on the list of allowed programs.Ē I never checked itóis it OK?

Anyhow, both Sunbelt and AVG are now gone, and Iíve installed MSE. Iíll read up on that tonight because as of now I know nothing.

Hereís something interestingóthereís been a little white flag for the Action Center (which I didn't know) down in my notification area, and itís been crossed out with a red slash-through-a-circle symbol. There had been a balloon stating I had 6 error messages waiting, but I thought they were spam and ignored it. Just now when I installed MSE, the red symbol disappeared and I can now access the Action Center with the icon. I see no balloon anymore and I canít find the messagesóI wonder if they could have helped us now.

I got another BSOD since I wrote last, but because of these new changes I figure I might as well ignore it and wait for the next one to have current logs.

I hate total reinstalls! But Iíve been thinking of that as a good solution. Yes, I have an external hard drive to use, and Iíve made a system backup on a large flash drive. Unfortunately Iíve never installed without simply using a manufactured CD, so I need to do some reading up.
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  #34  
Old 05-10-12, 19:36
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Default Re: Yahoo Messenger Troubleshooter

Ok, reads like you're still making good progress towards pinning down the problem (and bug-fixing en route).

If the crash happened after you changed something since the last dump, it might be useful, attach it by all means
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  #35  
Old 05-10-12, 19:43
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

I hope you meant the dump file, cuz WER still doens't work for me.
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  #36  
Old 05-10-12, 20:18
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Default Re: Yahoo Messenger Troubleshooter

I did I'll probably fall asleep soon, don't wait up ^^

EDIT: Ok, same BSOD, it still had the AVG and Sunbelt/Vipre drivers loaded.
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  #37  
Old 05-11-12, 00:45
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

I had made some changes, but no, not including AVS or Sunbelt or the other latest. Sorry, I misunderstood
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  #38  
Old 05-11-12, 14:16
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

Ok this time my BSOD-generated dump file represents all the changes we've done. I restarted, loaded my typical windows, then went to bed and let it go to sleep. This morning I was greeted with a stop screen.

We've spent a lot of time on this, so I'm thinking a re-install might be a good thing to consider. First, however, I found http://sourcedaddy.com/windows-7/tro...-messages.html that has a lot of info about the BSOD appearing as you come out of sleep or standby. Next time I get it I'll mark down all the codes and check out that site. Are you familiar with it?
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  #39  
Old 05-11-12, 18:18
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Default Re: Yahoo Messenger Troubleshooter

I'm bushed, too tired to concentrate tonight. Same BSOD and cause.

There's still a Sunbelt/Vipre driver loading, you can try to find it in Device Manager > File > View > Show hidden devices. Now click the + next to Non-plug and play drivers and scroll down to SbFw (<--- SbFw.sys), select uninstall and reboot when prompted. Yes - this could easily trigger another BSOD

After rebooting, repeat to check if it's still showing, if so, reboot into Safe Mode and try to track it down; rename or delete it, if you can - either may cause a popup on boot complaining about something not found or failing to load, copy the exact message here and we'll deal with that.

Test as usual, post a dump if you get one.

Tomorrow I'll try to put an hour or so aside to dig into the 0x9f some more, I may call in reinforcements

Oh yes - that site's pretty good for a taster of BSOD battling and many other topics too. One useful method for 0x9F's is here at Mike Burr's blog, unfortunately, as I wrote earlier:
Quote:
0x9x's (stopped IRP's), don't like spilling their secrets to the debugging tools, sometimes log-scanning and wading through history and WER reports will help clarify the fault, sometimes not
Yours looks like one that doesn't fit that method; we've successfully changed the drivers for the 'offending' hardware successfully with zero difference - that probably means (to me) that something just 'downstream' is blocking the driver - an orphaned or broken software firewall driver fits that frame very well.
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  #40  
Old 05-11-12, 20:28
daivddd daivddd is offline
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Default Re: Yahoo Messenger Troubleshooter

WOOOOOOOOAH!!! I think (HOPE!) we're finally taking a chunk out of the problem But it scared me for a while. Humor me--I'll list the steps I took (that I can remember).

I tried to uninstall SbFw as per your instructions. Upon restart it was still there. I tried again. No go.

I checked a few folders that contain drivers, and I found 3 with the word Sunbelt in the description. I renamed them all .BAD

Upon restart I had no connection.

I ran Troubleshooter and got--
Problems found
There might be a problem with the driver
for the Local Area Connection adapter
and
fot the Wireless Network Connection 2 adapter
I restarted and ran troubleshooter a few times.

Restarted in safe network mode...no go.

Fortunately (I thought) I still had the downloaded install .exe for the original wireless adapter. However, that did not help.

Re-ran the original driver installation...no go.

Started with Last good configuration...no go.

(Running troubleshooter between each step)

Finally restored the system to the most recent restore point. PHEW!!! I'm back.

Well SbFw never had permission to get on here, and it had a bad attitude being removed. Then the sudden problem getting connection. That's got to be related, no? Pleeeeeeeeeeeease!!!

I'll continue working as normal and see what happens.
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