Error Message When Game Loads

[MamaBear1968]

Could someone please explain this error message to me and maybe how to fix it? I recently purchased NatGeo: Mystery of Cleopatra with bonus game Herod's Lost Tomb. I had absolutely NO trouble whatsoever installing the games OR getting Herod's to load, but when I try to play Mystery of Cleopatra, I get this error message:

Mystery of Cleopatra:MysteryofCleopatra.exe--Application Error. The instruction at "0xffff055d" referenced at "0xffff055d." The memory could not be "read." Click on OK to terminate the program. Click on CANCEL to debug the program.

I have tried to contact Tech Support (www.valusoftsupport.com), but for some reason, no matter what computer/ISP I use, the website always comes up "cannot be found." I was told this IS the correct web address, but I'll be geeked if I know why it won't work.

I am using Windows XP Home with Service Pack 3.

[gloozit]

Yes, you have the correct address. I went to valuesoft,com, then to support and it timed out on me also. Several times.
Did you run the debugger or is that where you got the memory error message from?
I searched a few pages on Google for any hint from Valuesoft, but all I saw were sites for fixing bad installs of the "cracked" game. Valuesoft didn't come up anywhere in my searches.
Try a reinstall of the game. Uninstall it first, run the registry tool in |MG| CCleaner Slim 3.18.707 Download. Then reinstall it to see if that solves your problem.

[DavidGP]

Hi

Check that your Windows XP Sp3 is fully upto date with all udpates etc, then also check to see if your graphics card has an update driver.

This company HERE deals with that game so worth an email to their support team.