Unable to install KB2686509

Discussion in 'Software' started by Captain Drift, Aug 7, 2012.

  1. Captain Drift

    Captain Drift Corporal

    Hi,
    I am having issue installing KB2686509.
    I have run through the microsoft help and edited the registry,but no help.

    The KB2686509.log file says
    [KB2686509.log]
    0.453: ================================================================================
    0.453: 2012/08/07 08:54:18.192 (local)
    0.453: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0)
    0.485: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.485: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.485: Hotfix started with following command line: -q -z -er /ParentInfo:c18110e3b048de46850c03b516c5f0c7
    0.485: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.500: Return Value From IsMachineSafe = 0
    0.500: IsMachineSafe returned 441092
    0.500: Fist Condition in Prereq.IsMachineSafe.Section Failed
    0.500: Condition Check for Line 1 of PreRequisite returned FALSE
    0.500: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.500: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
    0.500: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.500: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
    0.500: Update.exe extended error code = 0xf0f4

    help
    running Windows XP SP3, all other updates installed.
    Trend Micro Security Agent AV
     
  2. collinsl

    collinsl MajorGeek

    Could you please post the log located at c:\windows\KB2686509.log
     
  3. Captain Drift

    Captain Drift Corporal

    This is the whole log in the previous post.
    I have now attached as well
     

    Attached Files:

  4. collinsl

    collinsl MajorGeek

    Sorry, I forgot Microsoft would be stupid enough to put recursive loops into log files.

    Have you installed all other available updates?
     
  5. Captain Drift

    Captain Drift Corporal

    yeah, everything else is installed okay.
     
  6. collinsl

    collinsl MajorGeek

  7. Captain Drift

    Captain Drift Corporal

    Hi, I have run through everything in the link,
    I am missing kblchecker.dll from C:\WINDOWS\system32
     
  8. plodr

    plodr Major Geek Super Extraordinaire

  9. Captain Drift

    Captain Drift Corporal

    Thanks, Will keep an eye on it. I have tried again this morning an nothing.
    I have delete keyboard layout and keyboard layouts from the registry rebooted and retried but still nothing.
     

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