Laptop Mouse problem

Discussion in 'Hardware' started by vizarati, Sep 1, 2012.

  1. vizarati

    vizarati Private E-2

    For a while now my left button on my laptops mousepad stopped working. I had to tap it really hard at times to get it to work and now its just a pain to use at all. I bought a wireless mouse to use untill this semester is over at school and I can have it sent to the shop and repaired. However I got infected by a trojan today and booted into safe mode and found that the mouse works perfectly in it. Normal (everyday) mode it doesn't work at all unless I really just "punch" it (not that i have).

    Is this hardware, malware or something? I have no idea what to do and if this is something I can fix it would save me a ton of money.

    Thanks!
     
  2. plodr

    plodr Major Geek Super Extraordinaire

    If it works (touchpad, left mouse) in safe mode but not in normal mode, it points to a driver issue.
    In safe mode, only minimal drivers are loaded. It appears something is conflicting.
    While in safe mode, see what driver is used and write down the info. Then reboot into normal mode and compare.
     
  3. vizarati

    vizarati Private E-2

    I am not sure what you mean.. Do you want me to go through:
    Right Click My Computer / Properties / Device Manager / Mouse / Right Click Properties / Driver Tab; and get the driver info off that and then do the same in normal boot mode and see if they are same thing?


    Windows 7 64bit Home Edition
     
    Last edited: Sep 1, 2012
  4. plodr

    plodr Major Geek Super Extraordinaire

    Actually since it is the touchpad, look at that rather than mouse.

    What brand and model laptop so I can see what touchpad is used and perhaps the driver that should be installed.
     
  5. vizarati

    vizarati Private E-2

    Toshiba Satelite P750

    In safe mode it works perfect, it just will not let me use the left mouse button on the mouse pad without actually pounding it with my finger. Its driving me nuts! I checked the Synaptics Touchpad Driver in both safe and normal, and both were the same. I think...
     
  6. plodr

    plodr Major Geek Super Extraordinaire

    Here's a thread from the Toshiba forum on the same left click problem. perhaps it is you posting? http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=66982
    I don't recommend downloading a driver from the Synaptic link. On the Synaptic page they say go to the OEM site. In your case, Toshiba.

    I'm here http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
    but there are 15 different P750 models so I'm stalled on trying to find the correct synaptic touchpad driver.

    First model uses this driver Synaptics TouchPad Driver(v15.2.11.1; 02-08-2011; 38.79M)

    You can start here http://pc-support.toshiba-europe.com/drivers/
    select your country, then put in your exact model of P750 and download the driver.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Stumbled into the proper page
    http://www.drivertoshiba.com/satellite-drivers/toshiba-satellite-p750-windows-7-drivers.html
     
  7. vizarati

    vizarati Private E-2

    Thanks for the work :eek:..

    I will look into that forum and I will figure out what my actual "full" model number is..

    ~~~~~~~~~~

    Model Name: Satellite P750
    Product Category: Portable
    Model-Part Number: PSAY3U-08N01H

    If that helps any.
     

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