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Malware Removal Malware removal forum. Please see the READ ME FIRST thread before you post. Forum is staffed by a small number of volunteers, please be patient.


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  #1  
Old 03-07-13, 17:27
imsoconfused imsoconfused is offline
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Default OMG! I wish I was a good computer geek.

But I'm not, truth be told. I am trying though.

I've been at my pc all day trying to fix it. I have a trojan.dos/alureon.a

I thought I fixed it. Long story.

I discovered my fire wall was off and then after hours of fixes I finally got it turned back on (through Microsoft Safety Scanner)

I uninstalled Advanced Care System (free).

Reinstalled Microsoft Security *** and it told me I still had the trojan stated above.

I installed AVG and it now says it's cleaned and I uninstalled Java and installed Sun Java through the links here.

My head hurts!

How do I know if it's really gone now?

(im trying to avoid the steps to remove the trojan but am willing to do it if I have to). If I skip the back up step will I lose my pictures? They are the only files I want on my pc.

Is there some one willing to take remote control of my pc and do it for me? I'll crochet you some nice warm slippers.

Thank you!

Terri
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  #2  
Old 03-08-13, 06:26
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Kestrel13! Kestrel13! is offline
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Default Re: OMG! I wish I was a good computer geek.

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.
  • **** If something does not run, write down the info to explain to us later but keep on going. ****
  • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
  • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

  1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
  2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
  3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
  4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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  #3  
Old 03-08-13, 17:06
imsoconfused imsoconfused is offline
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Default Re: OMG! I wish I was a good computer geek.

Will do thank you!
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Old 03-09-13, 10:31
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Default Re: OMG! I wish I was a good computer geek.

No problem. Attach logs once ready.
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