mouse TOUCHPAD not responding

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by khc, Sep 12, 2014.

  1. khc

    khc Private E-2

    Hi, my mousepad doesnt respond to my taps or swipes. If i hold down the left button of the touchpad then i can move the mouse around by the touchpad. But it wont move on its own. Been acting up for about a month. Computer is a bit slow loading up & opening programs. Something similar happened before so i suspected it was a virus. Only thing i've been doing is watching movies via Netflix & downloading songs via Youtube. Mouse works in Safe Mode. Tried scanning & scanning w/ different programs but nothing. Ive went through the "Read & Run" already so i'll just post the logs below.

    Thanks in advance.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. :)

    I'm sorry, but I'm not finding any malware in those logs.

    Re run Hitman and let it remove what it finds. (minor junk)



    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  3. khc

    khc Private E-2

    Ok i've rerun HitmanPro. It deleted some tracking cookies but the problem is still there.

    What else do you think could be affecting the mousepad?
     
  4. khc

    khc Private E-2

    I was hoping this would go quickly :banghead
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Well obviously it's not malware. :) You can ask about it in the software or hardware forum(s)
     
  6. khc

    khc Private E-2

    Okay, do i just make a new post? Or can you redirect my thread?
     
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


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