Can't get to site--tried everything

[clarkmurray]

Starting yesterday, I am no longer able to get to my business site, digitalmusicdoctor.com using Comcast. I can get to the site just fine using Earthlink dialup. I can get to anywhere else on the Internet that I try using Comcast.

I have tried Comcast support 4 times and they can only tell me they are not blocking the site. I also eliminated my router as a factor by going directly from my computer to the cable modem.

I have also tried clearing my temporary internet files and cookies, turning off my Windows firewall, turning off all my antivirus software, sypware blockers, and popup blockers. I have also rebooted with everthing cleared out of startup and I have checked my hosts file.

I also did all of this on a second computer with the same result.

Below is a tracert of what always happens.

I have run out of ideas. Any suggestions would be greatly appreciated.

Tracing route to digitalmusicdoctor.com [69.50.217.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 43 ms 9 ms 35 ms 12.244.24.1
3 27 ms 26 ms 10 ms 12.244.67.69
4 26 ms 9 ms 9 ms 12.244.67.65
5 18 ms 18 ms 31 ms 12.127.32.61
6 19 ms 29 ms 16 ms tbr1-p012301.sffca.ip.att.net [12.123.13.173]
7 16 ms 28 ms 15 ms ggr1-p360.sffca.ip.att.net [12.123.13.65]
8 32 ms 34 ms 58 ms 208.51.243.249
9 63 ms 54 ms 49 ms so1-0-0-2488M.ar4.PHX1.gblx.net [67.17.68.26]
10 66 ms 54 ms 53 ms Inter-Tel-Net.t3-2-3-0.ar4.phx1.gblx.net [64.215
.187.38]
11 61 ms 56 ms 69 ms fe-0-0.cr1.phx1.cybertrails.com [162.42.89.86]
12 75 ms 59 ms 83 ms s-2-1-45M.gsr1.phx.cybertrails.com [162.42.149.1
0]
13 45 ms 36 ms 37 ms fe-0-1-100M.cr2.phx.cybertrails.com [162.42.145.
161]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 ^C

[RickM]

My guess would be the servers have changed. The ip address nit4ed in your post is NOT digitalmusicdoctor.com as you can see. The IP address does not resolve to your hostname. Pings come back with unknown host.

Tracing route to server.linuxserver21.com [69.50.217.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 10 ms 10 ms 10 ms 10.120.128.1
3 10 ms 10 ms 10 ms srp1-0.albynytry-rtr01.nyroc.rr.com [24.29.33.14
5]
4 10 ms 10 ms 10 ms srp5-0.albynywav-rtr01.nyroc.rr.com [24.29.33.16
5]
5 10 ms 20 ms 10 ms srp0-0.albynywav-rtr02.nyroc.rr.com [24.29.33.16
6]
6 10 ms 20 ms 10 ms son2-0-0.albynywav-rtr03.nyroc.rr.com [24.29.32.
105]
7 10 ms 10 ms 20 ms pop1-alb-P7-0.atdn.net [66.185.133.229]
8 10 ms 10 ms 10 ms bb1-alb-P0-1.atdn.net [66.185.148.100]
9 20 ms 10 ms 20 ms bb2-nye-P3-0.atdn.net [66.185.152.71]
10 10 ms 20 ms 10 ms pop1-nye-P1-0.atdn.net [66.185.151.51]
11 20 ms 10 ms 20 ms GlobalCrossing.atdn.net [66.185.151.62]
12 90 ms 90 ms 90 ms so0-0-0-2488M.ar4.PHX1.gblx.net [67.17.68.18]
13 91 ms 90 ms 90 ms Inter-Tel-Net.t3-2-3-0.ar4.phx1.gblx.net [64.215
.187.38]
14 90 ms 91 ms 90 ms fe-0-0.cr1.phx1.cybertrails.com [162.42.89.86]
15 90 ms 100 ms 91 ms s-2-1-45M.gsr1.phx.cybertrails.com [162.42.149.1
0]
16 230 ms 281 ms 240 ms fe-0-1-100M.cr2.phx.cybertrails.com [162.42.145.
161]
17 91 ms 100 ms 90 ms 162.42.145.2
18 100 ms 100 ms 100 ms server.linuxserver21.com [69.50.217.100]

Trace complete.

C:\Documents and Settings\Rick-PC1>ping digitalmusicdoctor.com
Unknown host digitalmusicdoctor.com.

C:\Documents and Settings\Rick-PC1>ping www.digitalmusicdoctor.com
Unknown host www.digitalmusicdoctor.com

[clarkmurray]

Thanks for the response. Not quite sure why you're getting those results. Since I obviously can't get to digitalmusicdoctor.com on Comcast from my location, I tried ping and tracert from dnsstuff.com. Both results confirm the same IP address is still valid.

Ping to digitalmusicdoctor.com
Generated by www.DNSstuff.com at 16:56:11 GMT on 09 Jan 2005.

Pinging digitalmusicdoctor.com [69.50.217.100]:

Ping #1: Got reply from 69.50.217.100 in 92ms [TTL=44]
Ping #2: Got reply from 69.50.217.100 in 96ms [TTL=44]
Ping #3: Got reply from 69.50.217.100 in 96ms [TTL=44]
Ping #4: Got reply from 69.50.217.100 in 92ms [TTL=44]


Tracert to digitalmusicdoctor.com
Generated by www.DNSstuff.com at 16:54:56 GMT on 09 Jan 2005.

Hop Time 1 Time 2 Time 3 IP Hostname Return TTL Country Time
1 2 ms 15 ms 15 ms 216.26.129.83 [www.DNSstuff.com 1st hop] 252 UNITED STATES Unix: 16:54:56.843
2 2 ms 5 ms 5 ms 216.26.128.177 edge-rtr01.ge-0-3-0.sdf.xodiax.net. 252 UNITED STATES Unix: 16:54:56.859
3 7 ms 182 ms 192 ms 12.118.180.9 [Missing reverse DNS entry] 252 UNITED STATES Unix: 16:54:56.870
4 13 ms 18 ms 18 ms 12.123.210.22 tbr1-p012902.cgcil.ip.att.net. 250 UNITED STATES
5 10 ms 13 ms 13 ms 12.123.6.65 ggr2-p310.cgcil.ip.att.net. 250 UNITED STATES
6 29 ms 11 ms 20 ms 192.205.32.126 att-gw.chi.gblx.net. 246 UNITED STATES Unix: 16:54:57.132
7 76 ms 86 ms 95 ms 67.17.68.18 so0-0-0-2488M.ar4.PHX1.gblx.net. 246 UNITED STATES Unix: 16:54:57.255
8 84 ms 100 ms 109 ms 64.215.187.38 Inter-Tel-Net.t3-2-3-0.ar4.phx1.gblx.net. 246 UNITED STATES Unix: 16:54:57.359
9 80 ms 99 ms 107 ms 162.42.89.86 fe-0-0.cr1.phx1.cybertrails.com. 245 UNITED STATES Unix: 16:54:57.482
10 80 ms 88 ms 97 ms 162.42.149.10 s-2-1-45M.gsr1.phx.cybertrails.com. 242 UNITED STATES Unix: 16:54:57.598
11 79 ms 103 ms 109 ms 162.42.145.161 fe-0-1-100M.cr2.phx.cybertrails.com. 242 UNITED STATES Unix: 16:54:57.715
12 * * *
13 107 ms 129 ms 140 ms 69.50.217.100
[Reached Destination]server.linuxserver21.com. 44 UNITED STATES Unix: 16:54

[Port-O-San]

I am no authority but recently had an issue similar to yours. Was resolved by using Hostsmanager, downloaded through MG's, cleared my hosts file and could nav to the site I wanted then.
Had used spybot s&d's "innoculate" button and it had filled my hosts file with so much that I couldn't access some websites - but I'd imagine there could be other causes for the same illness.
For what it's worth, that's how my fix went in for something that sounds very similar to your issue. Sometimes the simple fixes are the ones that work - I was an auto and aircraft mechanic for 30 years.
Am in hopes that this is of help - but like I said, I am no authority.
Blessings,
Port-O-San