My computer seems to be freezing

[nanouk77]

hi.
i just bought a new online game and installed it with no problems. When i try to play it, after 2-4 minutes the screen will go black and i have to switch off my p.c.
After reboot, if i let chkdsk run, it will freeze after a certain amount of time. Again, forcing me to switch off the p.c. I dont know if chkdsk is actually freezing or if its just taking a hell of a long time to do anything. I once left it overnight and it had not moved!

My P.C's specs are:

CPU - pentium 4e, 3400mhz
RAM - 1 gb
hard drive - 200gb
OS - XP with SP2

Thanks very much!

[kadavill]

Try uninstalling and reinstalling display driver.
Check for device conflicts,do a dxdiag.

[nanouk77]

thanks for the prompt reply.
I ran dxdiag, no problems reported.
I dont want to sound to sound niave, but how do i reinstall the display drivers? :
Thanks

[kadavill]

Does this occur only for this game?
Did you check for device conflicts and did you get any error messages?
What graphic card do you have?

[nanouk77]

my graphic card is radeon 9800 series.
I checked for device conflicts using dxdiag and found under the "network" button the following message:

"The file dpmplay.dll needed for the service provider "Play on HEAT" is missing
You should reinstall DirectX to get the latest version."

That is the only error message i get

the problem only occurs for this game, and i had a similar problem about 6 months ago for another online game.

[kadavill]

Reinstall DirectX as sugested, the dll may be needed for network play.

[nanouk77]

sorry to sound like a right nugget, but how do i reinstall directx? :o

[kadavill]

http://www.microsoft.com/downloads/d...displaylang=en

[nanouk77]

reinstalled directx as requested.
I ran the game, after 2 mins error message popped up saying:

"VPU recover
VPU recover has reset your graphics accelerater as it was no longer responding to graphic driver commands.

Send error report dont send"

I clicked "Send" went back to the game for 2 mins then the screen went black and the computer reset. Help!

Thanks

[kadavill]

VPU recover TRIES to prevent reboots,the vpu recover kicks in when graphic processor is unable to handle driver commands.
You may need to reinstall your ATI driver.Which game is this?

[nanouk77]

the game is guild wars.

[kadavill]

Can you check if the graphic card is overheating?
Is guild wars the most demanding 3d game you have?

[nanouk77]

my p.c. dosent feel hot ( i apologise if there is another way of telling if its overheating)
Guild Wars is probably the most demanding game ive got.

[kadavill]

Use Everest or another system information software to find the temp.
You can post this in the hardware section as well.

[kadavill]

Do you have ATI overdrive?

[nanouk77]

ive ran eversoft but cant find the temp.

ive no idea if ive ati overdrive, ive ran search with no results.

[kadavill]

What ATI driver are you using?

[kadavill]

In control panel>display>settings>advanced>adapter>properties
What are in the general,resources and driver tabs?

[nanouk77]

ati multimedia

[nanouk77]

general : radeon 9800 series
device type: display adapters
manufacturer: ati technologies
location : PCI bus 1, device 0, function 0
Device status: This deviec is working properly

Driver:
Driver provider: ATI technologies Inc.
Driver Date: 05/15/2004
Driver Version: 6.14.10.6451
Digital Signer: Microsoft Windows hardware Compatibility Publ

resources
no conflicts