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Software Software such as operating systems like Windows XP, Windows Vista, Windows 7 etc., or specific programs.


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  #1  
Old 03-02-06, 08:48
Haydn Haydn is offline
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Default Minidump / Bugcheck Analysis

Hi guys, looking for someone to look through these 2 minidump files and tell me what is causing the problem on this PC...

Created the dumps by following some guidelines on here by Adrynalyne -> http://forums.majorgeeks.com/showthread.php?t=35246

But a little unsure what i'm looking for to diagnose the culprit!

PC Symtoms: sitting happily within MS Word 2003, then pc just freezes or reboots.
Spec: Xp Home, with SP2 and all updates, MS Works Suite with Word 2003, all updates.

http://www.shockwhores.co.uk/debuglog.txt

http://www.shockwhores.co.uk/debuglog1.txt

Thanks!
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  #2  
Old 03-02-06, 08:51
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Adrynalyne Adrynalyne is offline
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Default Re: Minidump / Bugcheck Analysis

Can you post the minidump files? They need to be zipped first.

I'm looking for the "probably caused by" line.
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Old 03-02-06, 09:03
Haydn Haydn is offline
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Default Re: Minidump / Bugcheck Analysis

http://www.shockwhores.co.uk/Mini030206.zip

Hope that helps!
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Old 03-02-06, 10:16
Haydn Haydn is offline
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Default Re: Minidump / Bugcheck Analysis

Dump 1:
BugCheck 1000008E, {c0000005, 805af6b4, f2b55af8, 0}
Probably caused by : win32k.sys ( win32k+2163b )

Dump 2:
Exception 0xc0000005 while accessing file mapping
Probably caused by : win32k.sys ( win32k+104c2 )

Anyone know anything about win32k.sys?
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Old 03-02-06, 10:19
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Adrynalyne Adrynalyne is offline
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Default Re: Minidump / Bugcheck Analysis

Thats probably not the problem. Its probably something causing win32k.sys to fault. What are you precisely doing when the crashes happen?
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Old 03-03-06, 06:25
Haydn Haydn is offline
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Default Re: Minidump / Bugcheck Analysis

seems to only happen when typing in microsoft word

have changed the ram with another pc and so far its behaving itself...
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