What is amtverox.dll?

Hi and Welcome


In the location of that file and not recognising it as a legit microsoft system files, I would suspect malware as the cause of this, apart from th eslow loading are you having any other issues as well, maybe strange popups or yhe browser re-directing to weird websites? if so please discribe them.


BUT the below guide should be run and the requested logs attached then our malware experts can help you remove infection you have.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

I will give you a couple of things to try before you work thru all of Halo's instructions. These new steps may or may not help get your internet connection back, but I think you need to do them anyway.

Run this Virtumonde aka Trojan Vundo Removal and do not attach the requested log right away. Run it multiple times until it comes up clean and then attach the final log. ( See: HOW TO: Attach Items To Your Post )


Now let's run another small and relatively fast cleaning tool.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log (c:\combofix.txt) for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After attach the above two logs, continue on with the other steps Halo gave to you.

 

Yes it would be in your best interest to attach the ComboFix log and then complete ALL the steps that Halo gave you and attach those 6 logs.

 

I see a few problems indicated by ComboFix that probably remain and there could be more. After you get as much of the READ & RUN ME done (obvioulsy you cannot do online scans) we will more than likely be able to resolve this issue. Make sure you try to get the below logs for me:
- CounterSpy or AVG AntiSpyware since they run offline
- GetRunKey
- ShowNew
- HijackThis

The last three logs are MUST haves inorder for us to continue.

 

You must rename HijackThis.exe to analyse.exe as requested in step 7 of the READ ME. Then you will need to attach a new log. Some forms of malware will not show up unless this is done.

Also you need to uninstall the below:
J2SE Runtime Environment 5.0 Update 3
Viewpoint Media Player (Remove Only)


Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

 

Note: You are running your PC with no antivirus, no true firewall, and no antispyware blocking tool. This is very dangerous! Why are you running this way?


First uninstall the CounterSpy trial program since we are finished with it now.

Continue by downloading a tool we will need

- Process Explorer

Extract it to its own folder somewhere that you will be able to locate it later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of any of the below DLL files (if found) and then click the kill button.
mdptd.dll
ntload32.dll

After you have killed all instances of any of the above DLLs under winlogon click ok.
(If you do not find these DLLS, just continue on.)

Next double click on explorer.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
mdptd.dll
ntload32.dll

After you have killed all instances of any of the above DLLs under Explorer click ok.
(If you do not find these DLLS, just continue on.)

Next double click on iexplore.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
mdptd.dll
ntload32.dll

After you have killed all instances of any of the above DLLs under iexplore click ok.
(If you do not find these DLLS, just continue on.)

Now just exit Process Explorer.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {2DAAAC37-4A03-4DC8-BB45-2660401B5A72} - blank (file missing)
O2 - BHO: CIEPl Object - {F3727275-224F-4AB0-8642-7D461EFB82D8} - C:\WINDOWS\system32\mdptd.dll
O20 - Winlogon Notify: mdptd - C:\WINDOWS\SYSTEM32\mdptd.dll
O20 - Winlogon Notify: ntload32 - ntload32.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Typically! But now I'm heading off to get a couple hours of sleep.

Okay! My final instructions will give you a link to How to protect yourself and this will include a list of tools (many of which are free).

 

You're welcome.


Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Are you still having this problem? You may need to try the Networking or Hardware Forum. Perhaps you have a driver issue. It may be worth giving the below a try:

XP TCP/IP Repair

You're welcome.

No I'm not in the IT Business. I do research & development work for telecommunications.

 

You're welcome Blaine. I'm happy to hear that it worked.

Surf safely!