oops - now what

Welcome to Major Geeks!

Just continue on with the steps and rerun GetRunKey.bat (and ShowNew.bat) when requested in step 6 which will just give you new logs at the correct time.

Yes you need to re-run a cleaning tool at the point where we requested it. Garbage piles up very quickly. However if you had problems with CCleaner and are worried about running it, just use the below procedure with ATF-Cleaner.

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

 

You forgot to attach the 6 requested logs! See: HOW TO: Attach Items To Your Post

The logs that were requested are:

• CounterSpy - only for Windows XP, 2K, & NT users
• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

 

No! You have not attached anything.

To get a CounterSpy log, you have to save one.

 

The log file for CounterSpy will be whatever you named it and whereever you put it. Did it find anything? Did you have it fix the problems? You can run it again to be sure and make sure you save a log and know what it is named and where you put it so you can attach it. Run it in normal boot mode!

Are you going to start attaching the requested logs so we can get started?

 

You Ignored everything CounterSpy found instead of Quarantining or Deleting. There is no sense in running the scans if you don't fix the problems they find. Since it really did not find any real big problems, you don't need to re-run it. We will fix things manually. In fact, since we are actually finished with CounterSpy, please uninstall it now before moving on to the below instructions.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: C:\WINDOWS\system32\gejd9j3jr.dll - {20AD49A2-94F3-42bD-F434-2604812C897C} - C:\WINDOWS\system32\gejd9j3jr.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O3 - Toolbar: (no name) - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [XP restart system] h
O4 - HKCU\..\Run: [System update] C:\DOCUME~1\Dianne\LOCALS~1\Temp\2701.exe
O15 - Trusted Zone: http://www.gointranet.com
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) -
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} -
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} -
O16 - DPF: {4B48D5DF-9021-45F7-A240-60304302A215} -
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} -
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} -
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now re-run ATF-Cleaner per my previous instructions on it

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

That means you did not follow the directions exactly as written. The file must be created and saved properly. You cannot have any blank lines above the REGEDIT4 line and you must make sure you have the REGEDIT4 line. Try it again.

 

There was no blank line above the REGEDIT4 in my instructions. You just have to be careful while reading. It says copy the Bold text which starts at REGEDIT4

Yes! Otherwise you would be attaching old (the same) logs which would be rejected.


What do you mean by the icons are all missing when I'm on the internet?
Do you mean that your browser is not showing any graphics/images?

 

Just two more items to fix with HJT. Fix the below lines:

O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

Then just double check a new log yourself and make sure they are gone.

Other than that your logs are clean.


Is everything working okay now?

 

The same procedures apply. You will note in the READ ME there are certain exceptions for older OS's (like running SuperAntiSpyware instead of CounterSpy or AVG Antispyware). New PC or new problems, should be in a new thread.

Running thru the READ & RUN ME is you best assurance that you are clean. Is it 100% guaranteed.....no! There is no such thing unless you repartition, format and reinstall and make sure you reinstall only from original uninfected media and copies of all software.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!