malware

hi

please can you help with a major problem witha a friend's computer - he is totally blocked by a program called "malware" that causes the following symptoms :

small popup window saying "windows explorer has stopped working" which also then says after a short time "windows explorer restarting" this is on a permanent loop and he is unable to regain control of his computer etc.

He is running windows vista on a computer that is 2 months old with norton antivirus installed.

We have tried various things like accessing the task manager and trying to kill processes etc and rebooting the computer searching for the malware removal tools etc but with no success. We have been trying to fix it over the last 4 hours ! with no luck

Can anyone help ?

Thanks

Tritan

 

he just downloaded the "malware wiped" utility and it seems to have suddenly improved - he now has access to his computer and can do things finally -still investigating but he has a shortcut to a suspicious executable program on the desktop called "videoAXobject 2.07" which he is going to uninstall. any recommendations ?

tritan

 

what is the best way to remove malware wiped ?

tritan

 

hi

here are the answers to the other questions from post 2 (sorry for not being complete in previous replies !)

Did your friend have UAC disabled before getting infected?

sorry what is UAC ?

Are you sure that program is named "malware"?

no we got confused - this was the program that was downloaded with the apparent problem infected file

What progam or scanner told you the program was named "malware"?

spyware doctor with antivirus

Do you have other user accounts on this PC? If so, do they work?

no

Does the PC run okay if you boot into safe mode?

no

Please note that the suspicious shortcut was now successfully uninstalled but at startup the following popup message occurs asking to be confirmed

trend micro,inc ...

This was not confirmed when relaunching windows.

the computer seems now to be functioning and we are checking everything again

tritan

 

hi

problem seems solved - many thanks, the rogueremovere program allowed him to uninstall the problem files and the computer is up and running again.

many thanks for your kind help

tritan