Malware removal

Welcome to Major Geeks!

You need to tell us what malware problems you are having!

Also you need to attach the other three requested logs from the READ ME:
CounterSpy - only for Windows XP, 2K, & NT users
Bitdefender - from step 6
Panda Scan - from step 6


Is your copy of Spyware Doctor a paid version or a free trial version?

 

Many slow PC problems are not malware related. Never heard of "aires" but uninstall it if you think it cause you problems.

You have to create the log as instructed in the READ & RUN. Try running it again and create a log if anything is still found. If nothing is found, uninstall CounterSpy because it is only a trial and will also add to your slow PC problem.

Nothing in the READ ME is optional. You must run those scans and attach the logs. And if your PC is running slow, the first thing I would suspect is Norton.

You mean Spyware Doctor. If it is a trial, uninstall it because it does nothing for you and is also slowing down your PC.

 

Yes but make sure it is completely uninstall before installing another antivirus. Norton rarely uninstalls cleanly. Look at you HijackThis log and log from ShowNew (newfiles.txt) to see if anything from Norton or Symantec still appears after uninstalling it.

You can get plenty of free choices in the below link. I recommend you give AVG Free a try.

How to Protect yourself from malware!

 

NO!!!! HijackThis is not a malware scanning/detection tool. If you fixed everything it found you would mess up your PC.

You already posted your log! Why are you asking this? Are you asking this in referenece to uninstalling Symantec? Did you uninstall it? Do you still see stuff running? If yes, try this Norton Removal Tool (SymNRT) Do you still see stuff running? If yes, attach a new HJT log and also a new logs from ShowNew.

 

You need to start a new thread for this other PC. Just be sure to clearly state that it is another PC you are cleaning.

It is an update from Microsoft for your Realtek HD Audio Control Panel. You can delete the file if you already installed the update.

See: http://www.microsoft.com/downloads/details.aspx?FamilyId=74AD4188-3131-429C-8FCB-F7B3B0FD3D86&displaylang=en

If you are uninstalling all Symantec software, yes LiveReg or LiveUpdate need to go. No you cannot uninstall the kb927978 patch. See: http://www.microsoft.com/downloads/details.aspx?FamilyId=24B7D141-6CDF-4FC4-A91B-6F18FE6921D4&displaylang=en

You should install, update, and run a full scan with AVG and fix anything it finds. Do this before running the READ ME?

Yes! We even mention that it the READ ME.

 

You can remove everything you downloaded and installed and all of the logs. However I do recommend that you keep Spybot installed and that you also work thru the How to protect yourself link I gave you in message # 6. I recommend that you install SpywareBlaster that you will see in that link. It does not use any system resources and adds some significant protection. Also it is a good idea to keep CCleaner and use it regularly to cleanup the garbage that accumulates.

 

Which ones are you referring too? There is no problem keeping everything however you have to realize many programs (especially malware removal related) update constantly. Thus you must be sure you are using current versions of programs.

Run HijackThis but select the Open Misc Tools section button. Now slide the scroll bar down so you can see the Uninstall HijackThis button and click it. This just removes it from the registry. You then need to go delete the folder where you installed HijackThis.