Slow PC

You said you are connected by a wireless router to a cable modem. Do you mean that you have no phyical connection between the router and the modem because that is the wireless part? Or do you mean your PCs have wireless connections to the router? Based on your message, it sounds like you are hard wired from the PCs to the router. Is that true for both PCs?

When you say "numerous restarts", exactly what is it that you mean you are restarting?

Many times slow PCs are not caused by malware. They are very frequently just related to what you have running and how much you have running. This appears to be your problem. Also incomplete uninstalls of previously used software causes problems. I see you still have traces from Symantec Antivirus but you are currently using ZoneAlarm Security Suite. When did you install the ZoneAlarm software (before or after your problems began)? Was it just after installing this that your PC became slow?

None of the below list of items/questions pertains to malware but they all can slow you down. These are not topics for this forum.

1. When did you install Windows Desktop Search? Do you really need it? Do you use it? If not, uninstall it.
2. When did you install Google Toolbar etc? Do you really need it? Do you use it? If not, uninstall it.
3. Do you use Roxio's Drag to Disc feature? If not, uninstall it or at least stop it from running at startup.
4. Do you do anything special with Windows Media Player that requires this process to always run at startup? See: http://www.bleepingcomputer.com/startups/WMPNSCFG.exe-17104.html
5. Below is a whole bunch of process I consider unnecessary to load at startup, but you have decide what you use and want and what you don't need. Again these are not malware so you have to do your research on them and decide if you need them:

Since CounterSpy did not find anything, uninstall it now if it is the free trial from the READ ME since it will just slow you down more. If it is a paid version, then you should not be running Windows Defender.

You need to install HijackThis where requested. You have it exactly where we specify not to install it. You have this:

C:\Documents and Settings\Jerry\Desktop\Analyze.exe

You need to have this:
C:\Program Files\HijackThis\Analyze.exe


Uninstall the below software:
J2SE Runtime Environment 5.0 Update 11
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) SE Runtime Environment 6 Update 1
Symantec Technical Support Web Controls
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Let's remove Symantec running service.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Symantec Core LC
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Make sure the below line no longer appears in your HJT log:
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

 

Actually I was only referring you to the information on the WMPNSCFG.exe process and nothing else. Personally I would not waste your time with RegistryBooster which you have to pay for. There are other free registry cleaning tools you can use. See the Registry file folder in the left column of majorgeeks home page. I would expect your problems to be what I said. The stuff you are running. If you want or need to to discuss these tools further, that would be a topic for the Software Forum. Uninstall Uniblue RegistryBooster 2 now since it will only add to your slow down.


I see you did not uninstall CounterSpy as suggested. Does that mean it is a paid version? I still see Windows Defender too so I'm not sure why you did not do what was requested. One of these should go.

First I will give a few items you can permanently remove by doing the following.

Run this Disable/Remove Windows Messenger to remove Windows Messenger.


Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [MMTray] C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
After clicking Fix, exit HJT.

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Are things working any better?

For other processes I mentioned, read on thru the below.

How to deal with startup processes.

• First you should uninstall any software that you do not use.
• Second if you have processes still trying to load at startup even though you have uninstalled them. You can simple use HijackThis to easily remove the startup. That way you will not have to manually edit the registry.
• Third for software you do not want to uninstall but you don't want it to load at startup, look in the program for an option not to load when Windows starts and disable it this way. If you cannot find an option like that you have two possible actions:
  • if you never want it to load at startup, use HJT to permanently remove the startup.
  • if you sometimes want it to load at startup, use a program like Startup CPL to enable or disable as you see fit.

 

I cannot look at your logs since you are using MSconfig to control startup which we specifically requested that you not do. That may also explain why you did not see some of the items listed in the fix. I also gave you a link to Startup CPL which is what you should use if you want to experiment with startups.

Also you did not uninstall CounterSpy as requested!

Yes you can fix the Registry Booster line with HJT.

 

Your problems do not appear to be malware. You will have to experiment with uninstalling software to see if you can locate anything that is the cause of what you describe as slowing down you Internet Connection. Start with CounterSpy then try ZoneAlarm's Security Suite.

You will have to continue any further work on this in the Software Forum since this is not a malware issue.

Note however your last newfiles.txt log showed Windows Defender still installed. Have you uinstalled this as requested?