Infected w/ anything???

These logs do not really show any malware.
Are you sure these popups are still occurring?
Which browser do they appear in?
Do they only occur when a browser is already opened?
Do they occur in safe mode.


You can uninstall the CounterSpy trial now!

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Install a real firewall (see step 3 in the below link) and see if they still occur.
How to Protect yourself from malware!

 

Did you copy the who quote box properly? Did you include the line that says Files to delete:


You need to answer my questions too.

 

Installing one of those firewalls will automatically disable the Windows builtin firewall. Get one of those installed now before continuing.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


Also now please download F-Secure's BlacklightBeta

• Download fsbl.exe and save it to the Desktop.
• Once saved... double click fsbl.exe to install the program.
• Click accept agreement and Click scan
• This application may trigger a warning from your antivirus. Let the driver load. Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the BlackLight log.


Are you still seeing popups? If so, how often? Then also try running in safe mode long enough to determine if you get them in safe mode. I assume you can connect to the internet in safe mode. Is that a valid assumption?

 

We used to recommend ZoneAlarm the most however the have gotten a little to large and resouces hungry over the last year or so which can cause significant slow downs on some PCs. Right now I would have to say use the first one listed which is Comodo.

 

Only for each new item you run after it is installed. You need to do this for any firewall. It makes you aware of things you run and makes you better able to supervise your own security. Make sure for things that you want to allow to run that you also check the box the says to always allow it so it does not ask you again. It may take you a couple days to actually cycle thru the various things that you run and to approve or disallow access to the internet. It depends on which tools you run, how many, and how often.

Use the option to Uninstall it.

 

Blacklight found nothing! Are you still having problems?

 

Popups of like you were mentioning (especially when no browser is opened) are frequently cause by Windows Messenger.

 

WIndows Messenger is installed with Windows. And it does not matter whether you had the problem in the past or not. Once the hackers find out about your PC, they take advantage of any security holes. In this case, Windows Messenger.

 

Who is your ISP?

Do you have a service contract with Dell that you make use of?

Where did you get your copy

 

Look at the link you posted! It is an advertisement from ComCast. Speak to them.

Ignore this! I forgot to delete it.

 

Click on the link you posted and then hold your mouse over the animation while it plays. When it finishes you will see Comcast Digital Voice.

 

I would expect because the address is something that you have allow to pass thru.

Do you ever get these popups when your cable to the internet is physically unplugged?

Yes as stated in my first message, you have no malware.

 

You can try blocking the below IP Address:
209.107.94.106 or this URL: CREATIVEBY1.UNICAST.COM

 

You're welcome.