Stumped

I am following the steps in the read & run me first guide and I am currently at a stand still. In step 1. it says to empty any quarantine files from AV applic.

I have Avast 4.7 HE and I don't know where to go to find the files to delete.
I've clicked on chest and don't find an option there. I also went to logs and found a bunch of files in the warning sub-group, however, didn't see an option to delete.

Please help soon, the only time I can work on this is at night after the hellions have passed out ( I have been working on this for weeks, if that gives you any indication of my quality of concentration when they are awake!!).


Thank you!

 

Just skip this step for now, I will post our initial instructions for you as a reference.

 

Do you need to see screenshots fron Ccleaner, because I have done the cleaning and registry and Iobit defrag. but I can't figure out how to copy and paste to get it on here for you to see. And even if you dont need to see these reports or files I know you will need to see others. Can you advise?
Also I have enabled viewing of hidden files. So I am at step 5.

If you couldn't tell already....I am very computer illiterate!!! Please have patience ( I am sure you hear this request often).

About to start on step 5.
TIA


ETA: Went to HJT and saw instructions for uploading, Sorry.

 

No! The only logs I need are the ones requested in my previous post.

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

 

bjgarrick, may I ask how long it usually takes for a novice to complete this procedure....steps 0 thru 9 or 10? Also, when I need to stop working on it (like right now) should I go back to folder options and re-hide my system files?

 

The online scans are the most time consuming part, I would estimate a few hours for everything.

No! You don't have to if you're going to resume soon.

Keep in mind, if you have ran a certain scan and have logs from it then a delay in posting can cause problems such as the infections mutating and changing names so it's best to run the whole process at once if possible.

 

I can't imagine getting through the whole process at once, even if I didn't have the hellions! I am very intimidated by it all.

I don't know if I am infected or not. Today there was an error box saying Scnex.exe had an error and would have to close and did I want to report to Microsoft. When I clicked on send report it acted as if I hadn't done a darn thing and kept popping back up!

Also occasionally, screens will start to fan or cascade slowly like a deck of cards. Is that an infection?

Thanks for a reply...I will start were I left off tomorrow.

 

The file "Scnex.exe" is related to RedHand Pro, a invisible key logger that records every keystroke along with the window title of the window or program you are using.

I would go ahead with the steps, because even if this is this is false I would still run them to be 100% sure.

 

when trying to install and run counterspy I get a windows message saying "the system administator has set poloicies to prevent this installation" what do I do?

 

Is activity on this site slow on the weekends?

 

counterspy

when trying to install and run counterspy I get a windows message saying "the system administator has set policies to prevent this installation" what do I do? I've gone to user accts. I am admin for this computer!

 

Re: counterspy

First, be sure the account you’re logged in under has Admin privileges, if it does not then login in under one that does and try again.

 

Re: counterspy

did that...no go!

 

Re: counterspy

The user account your logged in under, does it have Administrator privileges?

If it does, then skip this step for now.

 

Re: counterspy

yes it does. I'll skip it. You sure I'm not skipping too much? Will this long endeavor be accurate?:confused

 

Re: counterspy

You are only skipping CounterSpy correct?

Run all of the steps you can, attach what logs you can and we will go from there.

 

I didn't realize you had another thread, I have merged your threads to your initial thread so please post here now.