Have gone through malware guide, but still have problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by snorgle, Oct 13, 2007.

  1. snorgle

    snorgle Private E-2

    I've been getting repeated browser popups, and despite repeatedly running Spybot S&D and Ad-aware, I can't get rid of them. I ran the AVG virus scan several times, and the second last time it found a trojan horse (which I deleted, and I can't find a record of it now!). I ran AVG again, and it was clean, and Spybot S&D again, and it was clean, and then Ad-aware, which found a few cookies.

    I then came here, and ran through the guide, and so I have attached the logs, in the hopes that I can get rid of this thing! I downloaded and ran AVG anti-spyware, but I'm still getting browsers popping up to random ads.

    Hope someone can help!
     

    Attached Files:

  2. snorgle

    snorgle Private E-2

    Here is the AVG Spyware file.
     

    Attached Files:

  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Were you able to run the online scans? If so, can you attach the logs? If not, why? What problems did you have?

    Also, you need to relocate HijackThis to C:\Program Files\HJT and rename it to "analyzethis.exe".

    Next, start by running ComboFix.

    1. Download this file - combofix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Once you have completed the above, attach fresh logs from GetRunKey, ShowNew, HijackThis and the online scans.
     
  4. snorgle

    snorgle Private E-2

    Sorry, I did run the online scans, but nothing came up on them. This time I was able to run the Panda Active scan (I couldn't before - it just wouldn't start), and I've attached the log.
    I've also downloaded and run combofix, and have attached that log.
    I have also attached the Hijackthis log, and I'll attach the getrunkey and shownew logs in the next reply!
     

    Attached Files:

  5. snorgle

    snorgle Private E-2

    I've attached Getrunkey and shownew to this one.
     

    Attached Files:

  6. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

    Step 1:
    Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

    Step 2:
    Now scan with HijackThis and check the boxes for the following entries:
    ( Make sure ALL browser windows are closed when you click FIX )

    Again, make sure ALL browser windows are closed when you click FIX.

    Step 3:
    Now download The Avenger by Swandog46, and save it to your Desktop.
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Check the 'Input script manually' box.
    • Click on the magnifying glass icon.
    • Copy everything in the Quote box below, and paste it in the box that opens:
    • Now click the 'Done' button.
    • Click on the traffic light icon and OK the prompt.
    • You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt

    Step 4: Begin here after rebooting from Step 3!
    Next Reset Web Settings & Default Security Settings

    Note for IE 6 users:
    To Reset Web Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

    If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

    To Default Security Settings:
    Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

    Note for IE 7 users:
    Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


    Step 5:
    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main ATF Cleaner menu to close the program.

    Step 6:
    Finally, I would like you to install thew current version of Sun Java: Sun Java Runtime Environment

    Step 7:
    After you have completed ALL of the above in the correct order, please attach the following logs.
    • HijackThis Log
    • ShowNew Log
    • GetRunKey Log
    • Avenger Log
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.
     

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