Identified virus by AVG Free Edition

So are you saying you have no more problems now?

If your problems keep reoccurring, you should follow the steps below.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

No! We do not recommend this. MSconfig is a temporary debugging tool. Why do you need to be in selective startup mode?

 

How to deal with startup processes.

• First you should uninstall any software that you do not use.
• Second if you have processes still trying to load at startup even though you have uninstalled them. You can simple use HijackThis to easily remove the startup. That way you will not have to manually edit the registry.
• Third for software you do not want to uninstall but you don't want it to load at startup, look in the program for an option not to load when Windows starts and disable it this way. If you cannot find an option like that you have two possible actions:
  • if you never want it to load at startup, use HJT to permanently remove the startup.
  • if you sometimes want it to load at startup, use a program like Startup CPL to enable or disable as you see fit.

It means exactly what it says. It should only be used to control startups, services, etc as a temporary solution while debugging problems. And after problems have been debugged, you should be in normal startup mode.

 

It can clutter up you MSconfig registry entries with obsolete information which can slow down startup. Also if you disable things with MSconfig and then later uninstall the program, the uninstall will be incomplete because things are being disabled by MSconfig and they will not be removed. If you then choose Normal Startup, you will have things trying to load and run that cannot run properly because the software has been uninstalled. This is probably why you have the issue you stated with Sonic. I repeat, DO NOT USE msconfig. Use the StartUpCPL program I gave you a link to and use the below program to cleanup things that may have already been messed up by using MSconfig:

MSConfig Cleanup

 

You're welcome. Are you actually working thru the READ & RUN ME or are you just trying to figure our what to do about startup processes?

 

So you don't feel you need to attach any logs? Also all your problems are resolved?

If that is true, then we are finished.

 

As Abri stated, if you do wish us to check your PC for malware, you must complete ALL of the steps in the READ ME and you must attach ALL of the logs. HijackThis is the last thing with need and by itself HijackThis logs are not that useful in determining malware status. That is why it is the last thing we want/need.

Weekly for cleaning Temp files. More frequently if you do lots of surfing. I don't recommend using the Issues tab at all on any schedule. It is not normally necessary.

 

You're welcome. Surf safely!