Need help removing a trojan

There is an issue in the new tools with how the self extracting, autorunning program works. Right now, it will only run properly if the MGtools.exe file is downloaded to the C:\ folder. If downloaded to the Desktop, files will be extracted to and MGtools folder on the Desktop and will run from there but all of the processes and procedures will not work because they need MGtools to be in the root folder of the Windows boot drive (which is normally C:\ ).

km7100,

Please move (or redownload) the MGtools.exe to C:\MGtools.exe
Then double click on the C:\MGtools.exe program to run it.
This will install it properly and will allow all logs to be automatically obtained including HijackThis. The logs will be in the C:\MGlogs.zip file so attach this new copy.

Then anytime there after that you need to get logs, just goto the C:\MGtools folder and run the GetLogs.bat file by double clicking on it and it will put all new logs into the MGlogs.zip file.

 

Thanks! Sorry for the problems with this! We are still working out the kinks in the new procedures! Now to help you get things fixed on this PC. Continue onto the below.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Remote Logon
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteRLPsvc into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O16 - DPF: {26098EA2-C95D-48EA-89B4-63C5A63BD42F} - http://www.pacimedia.com/install/pcs_0002.exe
O16 - DPF: {444B911E-6E55-4A11-B3E9-0D3E21AE0437} - http://www.exfol.com/v/1/i/eins005.exe
O16 - DPF: {972BB342-14A7-4660-83C1-51DDBEE171DB} - http://www.pacimedia.com/install/pcs_0002.exe
O20 - Winlogon Notify: pmnkifg - pmnkifg.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file and also the log from Avenger.


Make sure you tell me how things are working now!

 

Try the below and even if it does not work, just continue on with all other steps.

Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad. Save it as "All Files" and name it DelServ.bat Please save it on your desktop.

Double click DelServ.bat . A window will open and close. This is normal.

 

Okay that looks quite a bit better. While I look thru all of the logs (alot to look at), do the below.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

 

That's because we are not done yet. We only removed the first wave that was showing in your first set of logs. There was another set of Vundo infections hiding under the surface. The below should finish them off.

Continue by downloading a tool we will need

- Process Explorer

Extract it to its own folder somewhere that you will be able to locate it later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of any of the below DLL files (if found) and then click the kill button.
khfeccb.dll
pmkhi.dll
xxyaxvw.dll

After you have killed all instances of any of the above DLLs under winlogon click ok.
(If you do not find these DLLS, just continue on.)

Next double click on explorer.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
khfeccb.dll
pmkhi.dll
xxyaxvw.dll

After you have killed all instances of any of the above DLLs under Explorer click ok.
(If you do not find these DLLS, just continue on.)

Next double click on iexplore.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
khfeccb.dll
pmkhi.dll
xxyaxvw.dll
After you have killed all instances of any of the above DLLs under iexplore click ok.
(If you do not find these DLLS, just continue on.)

Next double click on lsass.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
khfeccb.dll
pmkhi.dll
xxyaxvw.dll
After you have killed all instances of any of the above DLLs under iexplore click ok.
(If you do not find these DLLS, just continue on.)

Next double click on rundll32.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
khfeccb.dll
pmkhi.dll
xxyaxvw.dll
After you have killed all instances of any of the above DLLs under iexplore click ok.
(If you do not find these DLLS, just continue on.)

Now just exit Process Explorer.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {05B8F635-1F07-42D0-BAE9-9626F3B618C7} - C:\WINDOWS\system32\khfeccb.dll
O2 - BHO: (no name) - {50FABE41-5B11-41BC-96E9-BB6E68368FBC} - C:\WINDOWS\system32\pmkhi.dll
O20 - Winlogon Notify: khfeccb - C:\WINDOWS\SYSTEM32\khfeccb.dll

After clicking Fix, exit HJT.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file and also the log from Avenger.


Make sure you tell me how things are working now!

 

See if you can find and delete the below two files. Let me know the results.

C:\WINDOWS\system32\vpzvrjpk.dllbox
C:\WINDOWS\system32\ihkmp.bak1


If you get them deleted without any problems then your logs are all clean and you can move on to the below.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
5. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
6. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
7. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
8. If we had you run Avenger, you can delete all files related to Avenger now.
9. If we had you run RenV.exe, you can delete it and the Log.txt file on your Desktop.
10. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
11. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
12. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
13. Go to add/remove programs and uninstall HijackThis.
14. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
15. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
16. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

If Spybot is the program reporting Vundo, then you need to see what Spybot is reporting. Often times Spybot just reports some left over registry keys which do not seem to have anything to do with Vundo, and for some reason Spybot cannot remove them while manual steps can. However if Spybot is no longer reporting any issues then there is nothing to be concerned with. Perhaps Spybot was only reporting the two files I asked you to delete in message # 19. They may have still been in your Recycle Bin after deleting them.

 

Okay you definitely have become reinfected. I'm going to give you something to do below, but it will not be a complete fix since we would have needed a whole set of logs to do that. So do the below.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

Just continue with all steps.