Removing Antivirgear

Discussion in 'Malware Help (A Specialist Will Reply)' started by triathlete, Nov 10, 2007.

  1. triathlete

    triathlete Private E-2

    I have followed all of your proceedures under Basic Computer Maintenance Everyone Should Do. I did not get a log from CounterSpy or BitDefender, but I'm attaching Panda, GetRunkey, and ShowNew logs as well as HijackThis.

    I still have the icon on the bottom right corner with the Antivirgear. How do I get rid of it.

    Thanks.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi and welcome, please do remember to haev followed not just the basic computer maintainence but the below Malware Removals Guide...

    Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. triathlete

    triathlete Private E-2

    Sorry, I didn't correctly upload. Here are the first three files.
     

    Attached Files:

  4. triathlete

    triathlete Private E-2

    Attached is the HighjackThis log file.
     

    Attached Files:

  5. triathlete

    triathlete Private E-2

    I have followed all proceedures and have attached in two messages all files that I was able to download.

    Please help!
     
  6. triathlete

    triathlete Private E-2

    Halo,

    Do you have all the information that you need to help?
     
  7. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    triathlete,

    I apologize you seemed to have somehow slipped by us.

    Are you still having malware problems?

    If so, please attach fresh logs from the following:

    • GetRunKey
    • ShowNew
    • HijackThis
     
  8. triathlete

    triathlete Private E-2

    I was able to remove the malware with Smitfraudfix which I found seaching through Google.

    Thanks
     
  9. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Glad to hear you was able to resolve your issue however if you would still like to upload your logs feel free.

    You should see this article on How to Protect yourself from malware!

    Surf Safely!:)
     

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