trojan Backdoor:Win32/Zonebac.gen!B

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

What log?

 

No that I saw?

It is one of the options during installation. It is also available on the Advanced Mode, Tools, Resident screen. Don't worry about it now. Just continue.

 

Just continue on with the other instructions and ignore Sun Java for now.

 

Okay we are finished with the CounterSpy trial now so please uninstall it then continue on to the below.

Did you forget to uninstall the below in step 0 of the READ ME or does your problem block uninstalling them? Please try to uninstall them:
Viewpoint Manager (Remove Only)
Viewpoint Media Player

Disable Windows Defender's realtime protection to avoid having it get in our way:

Disable Windows Defender:

• Open Windows Defender
• Click Tools
• Click General Settings
• Scroll down to Real Time Protection Options
• Uncheck Turn on Real Time Protection (recommended)
• Close Windows Defender

Once your log is clean you can re-enable Windows Defender Real Time Protection.

Do you use MusicMatch Jukebox? If no, uninstall it.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\bak\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O15 - Trusted Zone: *.whataboutadog.com

After clicking Fix, exit HJT.

Download and run FindAWF by noahdfear.

• Please download FindAWF by noahdfear.
  • FindAWF.exe
• Save to your desktop.
• Double-click the FindAWF icon.
  • If a Security Alert shows, allow the program to run.
• As instructed, press any key to continue.
• Use the following option: Press 1 then Enter to scan for bak folders
• The scan may take a while, please be patient.
• When done, a text file, Find AWF report is produced.
• Please attach the Find AWF report in your next post.

 

Back in message # 13 I asked you to uninstall CounterSpy. You did not uninstall it! You need to uninstall it now. Also since Windows Defender seems to be broken, uninstall it now.

You also have Spyware Doctor 3.5 (very old and out of date) installed. Is it a trial program or a paid program? If trial, uninstall it too.


Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 1

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.



Then attach new logs from ShowNew and HijackThis.

 

It appears that you did not uninstall Windows Defender. Is that because it is working properly now?


Delete the below folder:
C:\Documents and Settings\Owner\Application Data\Sunbelt Software

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Viewpoint Manager Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Disable Windows Defender (if you cannot disable it, uninstall it) then try fixing that O15 line.

Tell me if that works. You may need to reboot afterwards to be sure whether it is gone or not.

 

Okay it is possible that you have become reinfected.

Download and run FindAWF by noahdfear.

• Please download FindAWF by noahdfear.
  • FindAWF.exe
• Save to your desktop.
• Double-click the FindAWF icon.
  • If a Security Alert shows, allow the program to run.
• As instructed, press any key to continue.
• Use the following option: Press 1 then Enter to scan for bak folders
• The scan may take a while, please be patient.
• When done, a text file, Find AWF report is produced.
• Please attach the Find AWF report in your next post.

Also run this Using MGtools and attach the requested MGlogs.zip file.

 

Based on the logs you really have not become reinfected. Just the O15 lines showed back up. This could be due to Windows Defender. Please uninstall Windows Defender now. You can reinstall it after we get things fixed if you really wish to keep it. Personally I don't recommend it because it is not very effective and can be a resource hog. We will however have to get your PC properly protected since you don't have any antivirus or firewall installed either. We will do this later too.

After uninstalling Windows Defender. Have HijackThis fix the below two lines:
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com

Then also as a backup, run the Deldomain.inf that was run earlier.

Then delete ALL files in the below folder:
C:\Documents and Settings\Owner\Local Settings\Temp

Note that Windows will stop you from removing a couple from the current date. Just work around those and get all others deleted.



Now download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this