Ok - I need help and QUICK

Discussion in 'Malware Help (A Specialist Will Reply)' started by compisdead, Nov 20, 2007.

  1. compisdead

    compisdead Private E-2

    *note this is done on my sis's comp*

    Ok you guys PLZZZ PLZ PLZ ZPL Z help me quick. Basically my other comkputer is running so slow I can barrelly open windows task manager - explorer.exe keeps reloading every now and then, and I can't get to add or remove programs to do the first step of the malware removal. There is 2 icons on my desktop that weren't there before my computer started acting up - now they are.. they 2 shortcuts that are like malware removal and stuff.. I haven't clicked on them btw. Ok, the other thing is there is wierd popups saying like your computer may be infected with and that i should download something to get rid of it.. of course i didn't, and theirs also popups that come up like your computer is ready for update popups at the bottom of your screen, but they say system alrt: blankity blank is a black door trojan virus on your computer, click this to download something to get rid of it, or it says system alert: blankity blank blank.exe has infected these objects; your options delete/quarantine... click this popup to download to get rid of it... and im not dumb so i didn't click on them. PPLLLZZZ HELP ME AND TELL ME WHAT TO DO.. oh btw im using Windows Xp Home edition. Let me guess... start with safe made? ; )
     
  2. compisdead

    compisdead Private E-2

    Oh, I need this quick because my cousin is coming over tomorrow - and i want my computer to be working!! /cry
     
  3. compisdead

    compisdead Private E-2

    hah finally my comp started agani.. it says that my system is probably infected with latest version of Spyware.Cyberlog.X.
    Type: spywar
    Infection length:


    ... it just went away
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  5. compisdead

    compisdead Private E-2

    now i would... but i cant considering i cant even load windows task manager
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    How about safe boot mode?

    If you cannot run anything we ask then you will be left with formatting and reinstalling as your only option.
     
  7. compisdead

    compisdead Private E-2

    Woahzorz... ok i went in safe mode, and the same popups and stuff came up i opened task manager.. i was at 47% CPU... a program called cssrss.exe was using most of it.. i googled it it says it was bad, so i tried to delete it... it says unable to terminate process : this is a xcritical system proceess, and task manager can not end this process

    what now? (btw im working through the first step of the normal guide)
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Are you sure about this name? Or was it csrss.exe which is a valid and required Windows process.

    You need to run the steps from the link I gave to you and attach the logs.
     
  9. compisdead

    compisdead Private E-2

    hehe your right ;) - but then why is csrss.exe taking 85% of the cpu usage at one time in safe mode?

    ok i just ran ccleaner (2.5GB deleted ;D) and i ran it again to make sure it deleted them, and it came up with 1 file called ntbtlog.. and the longer i wait between scans the bigger that file is..
    ok on to the next steps
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Once you complete the requested procedure and attach all of the requested logs, we will have a better idea of whether you are having malware issues or some other kind of non-malware problem.
     
  11. compisdead

    compisdead Private E-2

    the combofix url is not working
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Skip ComboFix and continue.
     

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