I need help

I have this major virus, or a string of viruses that are ruining my computer. I tried running all the stuff in your start here area, but it didn't get rid of my immediate problem. The most problematic symptom is that it keeps opening a window telling me that my system will fail if I don't download something, and if I don't it will reboot my computer. So far I have been dealing with the problem by telling it to open the info I need, then closing firefox when it opens. but It won't let me run any other major applications or programs. Help please.:cry

 

Welcome to MajorGeeks.com!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

Read & RUN ME FIRST Before Asking for Support

 

I already did all that, it made my computer faster, but it didn't remove the virus. It will still open a "System Shutdown" warning window, and say your computer is messed up, and then there is a timer that will countdown, if I dont click on the download now button and the timer reaches zero it restarts my computer. None of the malware removal stuff on that page got rid of it.

 

There are other symptoms, the computer will sometimes automatically open firefox and try to get me to download something, I know that it is a scanner of some kind but I refuse to download them. When it does this it also gives me a message but it won't shut down my system. I have Xp and have no idea what to do.

 

If you have followed ALL of those steps from the READ ME then attach the requested logs.

 

Which logs, from what programs, I am completely new at this hunting one virus at a time thing, and have never been on a forum like this before. Sorry.

 

If you had followed all of the instructions you would know what I'm talking about.

Go back to Post 2 by Lev and run the steps in the READ ME link she provided. The instructions there explain everything in detail on how to run and attach everything.

 

Here is my Hijack this Log.

 

You need to attach the MGLogs.zip files created by running MGTools.

 

Ok sorry. Here it is.

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Pre-Instructions:
Please print out these instructions so that you can operate with All Browser Windows CLOSED.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Please make sure the Viewing of Hidden Files & Folders is enabled per the READ ME.

Now, please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

After killing all the above processes, click Back.

Step 3:
Next, we need to remove a bad service….

• Now Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to DomainService
• Then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste DomainService into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Step 4:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 5:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 6:
Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 7: Begin here after rebooting from Step 6!
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 8:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Step 9:
Finally, I would like you to install the current version of Sun Java: Sun Java Runtime Environment

Step 10:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Here is the last logs, but my computer seems to be working fine. If something else happens I will start another thread.

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
First, we need to remove a bad service…

• Now Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to RPC Service
• Then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste RpcSss into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Step 2
Now scan with HijackThis and check the boxes for the following entries:

O2 - BHO: (no name) - {AEA96E5A-263A-462A-9606-64DBB1C38BA6} - C:\WINDOWS\system32\vtutu.dll (file missing)
O2 - BHO: {ffef02dd-94b2-9eca-ffb4-66341f243ddb} - {bdd342f1-4366-4bff-ace9-2b49dd20feff} - C:\WINDOWS\system32\vjrdmemj.dll
O2 - BHO: (no name) - {CDEFFD4C-B15D-4C79-8500-0ED4CF6AC68B} - C:\WINDOWS\system32\ddcdcyw.dll (file missing)

O20 - Winlogon Notify: ddcdcyw - ddcdcyw.dll (file missing)

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Next, we need to run Avenger again, just like you did before.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Step 4: Begin here after rebooting from Step 3!
Next, we need to run ATF-Cleaner once more, just like you did before.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 5:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.