Please help disinfect me. - Logs attached!

Welcome to Major Geeks!

No! You just have a few infections like Vundo and Zlob.

However ComboFix does not seem to have run properly. Please try running it again after booting in safe mode and see if a full log is produced. Let me know if ou get any error messages.

Then boot back into normal mode and continue with the below.

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

Now also run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also make sure that you have attach both rapport.txt logs from SmitFraudFix.

Make sure you tell me how things are working now!

 

Just attach all of the new logs when you finish and don't forget to say how things are working afterwards.

 

This should improve when we finish removing the rest of your malware. There is a lot remaining.

The wallpaper change is due to the fixes that had to be made by SmitFraudFix. And the clock/date format is due to ComboFix not running properly. Normally it fixes this when it finishes.

Now let's continue removing your malware but stopping a malware service.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to DomainService
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {01CD0B31-9154-45F2-9414-F5D64B74EAF6} - C:\WINDOWS\system32\fccawxw.dll
O2 - BHO: {d109d8e4-c817-6139-de44-0af6d3db7260} - {0627bd3d-6fa0-44ed-9316-718c4e8d901d} - C:\WINDOWS\system32\csxonoar.dll
O2 - BHO: (no name) - {969DD329-F8FB-4874-820C-71D4896DF9A6} - C:\WINDOWS\system32\awvvs.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [2c7f4b5a] rundll32.exe "C:\WINDOWS\system32\ebtknitq.dll",b
O20 - Winlogon Notify: fccawxw - C:\WINDOWS\SYSTEM32\fccawxw.dll

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.


Make sure you tell me how things are working now!

 

Why did you wait so long to complete instructions? Even a week is like infinity in the malware world. Waiting like this can result in complete reinfection and it could be a worse infection then when you started. Normally after just a weeks time, we requested that the READ & RUN ME procedure be started all over again because status may have changed completely. You MGlogs.zip file shows that it is from Dec 5th. You need to attach a current logs. Before doing this download and use the current version of MGtools from here: MGtools.exe

 

Are you in the middle of doing Windows Updates while you ran the new MGtools? I see the below:


C:\WINDOWS\SoftwareDistribution\Download\Install\WindowsXP-KB905474-ENU-x86.exe
d:\af3c62fa3638484b5891a9d0081cf28c\update\update.exe

 

Okay but for future reference, it is a very bad idea to install updates while you are infected and you still are.

You need to disable Guest user account. This is a security risk.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: (no name) - {01CD0B31-9154-45F2-9414-F5D64B74EAF6} - C:\WINDOWS\system32\fccawxw.dll (file missing)
O2 - BHO: {baa07e49-0172-213b-e264-d6f0fff966d5} - {5d669fff-0f6d-462e-b312-271094e70aab} - C:\WINDOWS\system32\fmbirosj.dll
O2 - BHO: (no name) - {969DD329-F8FB-4874-820C-71D4896DF9A6} - C:\WINDOWS\system32\awvvs.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

After clicking Fix, exit HJT.



Run avenger.exe by double-clicking on it.

• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

Not according to your log!

You should not have deleted this. It is part of your Microsoft .NET Framework Software. You should only do what we ask you to do.

You will have to be more specific and tell me exactly what you are referring too.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!