Trojan.Win32.Agent.akk help

Welcome to Major Geeks!

Yes! Run it and attach the requested logs!

Did you purchase Spy Eraser?

 

Read this: http://research.sunbelt-software.com/threatdisplay.aspx?name=Trojan.Win32.Agent.akk&threatid=138065


But you still need to run the READ & RUN ME as I requested.

 

You did not attach a log file from AVG Antispyware. You have to create it as instructed in the READ ME.

No it would be a waste of time. We already have one from running MGtools.

We will see later after fixing any malware. The msconfig.exe file is on your PC. I can see it in your logs.

C:\WINDOWS\pchealth\helpctr\binaries\msconfig.exe


At the very beginning of the READ ME, we specified that you must not use multiple antivirus programs. You must uninstall either AVG 7.5 or Norton now. Do this before you continue on to the below.

You MUST stop storing executable files and other files in the C:\Program Files folder. In fact you need to remove all of the stuff you have save there. This folder MUST only be used for installed programs. Thus you should only see folders here that are the folders for the installed programs. You have load of things you saved here and may of them look like malware to us and to scanners simply because of where they are located. This is a dangerous place to save your downloads. Here is an example of some of the items I see:

Code:

2007-03-12 23:40 17 ----a-w C:\Program Files\stng260.opt
2006-10-15 07:11 41,473,256 ----a-w C:\Program Files\NIS07100.exe
2006-10-15 07:05 5,043,712 ----a-w C:\Program Files\SymADataWeb.msi
2006-07-12 15:56 39,634,472 ----a-w C:\Program Files\sp31101.exe
2006-06-16 14:23 1,502,848 ----a-w C:\Program Files\taskmanager16.exe
2006-02-15 19:15 4,844,728 ----a-w C:\Program Files\SP30655.exe
2006-02-15 19:14 5,906,896 ----a-w C:\Program Files\SP29528.exe
2006-02-15 19:14 1,285,080 ----a-w C:\Program Files\SP30222.exe
2006-02-10 00:19 1,296,020 ----a-w C:\Program Files\ePOStg256.Zip
2006-02-10 00:17 17 ----a-w C:\Program Files\stinger.opt
2005-12-15 01:08 2,336,720 ----a-w C:\Program Files\SMFCUSetup09152.exe
2005-12-15 00:55 703,909 ----a-w C:\Program Files\SonicStageInstaller.exe
2005-11-20 00:14 948,936 ----a-w C:\Program Files\install_flash_player.exe
2005-11-02 15:59 2,855,080 ----a-w C:\Program Files\aawsepersonal.exe
2005-10-15 14:02 6,660,880 ----a-w C:\Program Files\awmaw.exe
2005-04-08 15:01 9,964 ----a-w C:\Program Files\o2003PIA_ReadMe.rtf
2005-04-06 00:46 5,231,104 ----a-w C:\Program Files\O2003PIA.MSI
2005-03-22 19:10 10,603 ----a-w C:\Program Files\o2003PIA_EULA.txt

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: System DivX4 - {2FA3B736-1AC7-454D-8E94-8BA8158BF064} - C:\WINDOWS\system32\sysvideo32.dll
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

By the way, can you tell us where you got this infection from. This HijackThis line

O2 - BHO: System DivX4 - {2FA3B736-1AC7-454D-8E94-8BA8158BF064} - C:\WINDOWS\system32\sysvideo32.dll

reminds us of another infection and we would like to investigate this in more detail by attempting to get the infection on a test PC where we can evaluate exactly what it does.

 

Okay but remember that in the future you should never under any circumstances, install another antivirus program without first having uninstalled the first one. This can cause many problems including make each program much less effective and it can totally mess up your Windows Security Center.

Not a problem! We are not here to judge what people do with their computers. We only recommend against doing various things for security reasons. Thanks for owning up and posting the link. As you can see ShadowPuterDude (SPD) got it and removed it for everyone's security. We can now experiment with this to improve malware removal techniques. SPD is constantly improving a tool called FixIEDefender and your form of infection will now be added to it.

If you click Start, Run, and enter msconfig and click OK. What happens?

All covered in my final steps.

Personally I would say no. The free tools in my final instructions work perfectly fine with less drain on your system resources and pockets!

You're welcome.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

No it was deleted at some point. It would show in your newfiles.txt log if it was still there. You can compare your first log to your last log and see it is gone. I never saw an Avenger log that said it was not deleted. You overwrote it when you ran Avenger a second time and you only posted the second log.

 

Right click Start and select Explore to open a Windows Explorer window. Now navigate to the below folder:

C:\WINDOWS\PCHealth\HelpCtr\Binaries

You should see the MSCONFIG.EXE file here.

• Double click on it and tell me what happens.
• If it does not run, right click on the MSconfig.exe file and select Open. Tell me if that runs it.

 

Okay let's retry something we previously did but with a slight change.


Click Start, Run, and enter msconfig.exe and click OK. What happens?

Note: this time I have msconfig.exe not msconfig.

 

Click Start, Run, and enter regedit and click OK. What happens?

Also try the below:

Click Start, Run, and enter cmd and click OK. What happens?

 

Now Copy the bold text below to notepad. Save it as fixMSC.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now reboot!
After reboot, can you run MSconfig now from the Start, Run box.

 

You're welcome. Make sure you have complete all of my final isntructions from message # 9.