Worm.Win32NetSky - How to get rid of it

Welcome to Major Geeks!

Is your copy of Spyware Doctor a paid version or free trial.

First let's remove a bad service.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Network DDE DSMA
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteNetDDEdsma into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 3
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2
O2 - BHO: BDEX System - {83CDEF6B-98D2-4C60-84FC-00C44606A4F8} - C:\WINDOWS\domnftwpto.dll
O2 - BHO: CVirtualDNSObj Object - {86C510E9-97EF-4749-914F-0280247BE3A6} - C:\WINDOWS\VirtualDNS.dll (file missing)
O3 - Toolbar: The emlkdvo - {940EBD8D-A3B7-44F9-A850-F60E76BE3B22} - C:\WINDOWS\emlkdvo.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O20 - Winlogon Notify: winvrh32 - winvrh32.dll (file missing)
O21 - SSODL: alxvdvm - {E38E40E2-8917-4001-9533-CD51F250B732} - C:\WINDOWS\alxvdvm.dll
O21 - SSODL: bvtqfvx - {DB997E22-2580-4488-9C1A-12BD7A3B83D8} - C:\WINDOWS\bvtqfvx.dll
O23 - Service: Network DDE DSMA (NetDDEdsma) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

This is not due to malware. It is due to what you are running. I asked you if Spyware Doctor was a paid or free trial program but you did not answer my question. If it is free then uninstall it.

• Also uninstall Symantec and use something that is not so resource hungry (like what is given in the How to protect yourself link).
• Also uninstall all other unnecessary software. This does not include Spybot. Spybot does not slow down your boot up. It only runs when you do a scan with it and it is useful for doing this scanning as stated in the How to protect link. AVG Antispyware is useful too but you could uninstall it if desired.
• You do need to make sure you installed one of the realtime spyware protection programs that were listed.
• You should consider not running the below at startup but you are the one that must decide if they are things you need:

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe

The below I would definitely stop from running at startup. You can do this by having HijackThis fix the below lines:
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - HKCU\..\Run: [Avi Player] "C:\Program Files\Avi Player\AviPlayer.exe" hmw
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

 

Okay but you did not say how things are working now.

You need an antivirus and a firewall. You don't necessarily need Symantec especially if it it the cause of your problems but that still remains to be seen since I don't know what your current status it after doing the other steps. If you still have problems, try uninstalling Symantec and then also run the below:

Norton Removal Tool (SymNRT)

Are things better without Symantec?

• If yes, then use tools given in the How to protect yourself thread.
• If no, then check to see what else you still have actively running that could be an issue. But reinstall Symantec if you prefer to use it over free tools.

 

You're welcome.

What program is it? Be careful with internet security suite type applications if that is what it is? They are all notorious resource hogs.